Helpdesk
Zowie
API integration
Ship Helpdesk features without building the integration. Full Zowie API access via Proxy — extend models and mappings to fit your product.
Talk to usUse Cases
Why integrate with Zowie
Common scenarios for SaaS companies building Zowie integrations for their customers.
Automate returns directly inside the chat widget
Returns management platforms can integrate with Zowie so that when a customer initiates a return via chat, the bot checks policy eligibility, generates a return label, and delivers it in-thread — all without human intervention. Offering this as a native integration makes the returns product omnipresent in the merchant's support flow.
Enrich CRM profiles with support-derived intent and sentiment data
CRM and marketing automation platforms can listen to Zowie's intent tags and sentiment signals from live conversations. When the bot detects a customer asking about a sold-out product or expressing churn risk, that zero-party data flows into the CRM for segmentation and re-engagement campaigns.
Unify voice and chat interactions in a single omnichannel view
Telephony and CCaaS providers can sync call recordings, transcripts, and caller identity into Zowie Inbox, ensuring voice interactions don't live in a silo. This gives agents full conversation history across channels and keeps the voice platform deeply embedded in the merchant's support stack.
Surface AI-driven revenue attribution in BI dashboards
Analytics and business intelligence tools can pull Zowie's revenue attribution data to show merchants exactly how much revenue their AI support agent generates. Correlating cost-per-resolution with support-driven sales alongside ad spend gives merchants a holistic profitability picture.
Trigger downstream actions from bot-resolved conversations
Billing, subscription, and logistics platforms can expose action endpoints that Zowie calls mid-conversation — pausing a subscription, issuing a refund, or updating a shipping address. Offering this integration lets the SaaS product participate in fully autonomous resolution workflows without requiring agent involvement.
What You Can Build
Ship these features with Truto + Zowie
Concrete product features your team can ship faster by leveraging Truto’s Zowie integration instead of building from scratch.
Real-time conversation and ticket sync
Pull Zowie ticket objects — including full interaction history, channel type, timestamps, and resolution status — into your product to keep external systems in lockstep with the support queue.
Intent-based customer tagging pipeline
Consume Zowie's AI intent classifications (e.g., refund_request, shipping_delay) and automatically tag or segment customer profiles in your platform for targeted follow-up.
Webhook-driven escalation alerts
Subscribe to Zowie events like handover.requested or ticket.resolved to trigger workflows in your product the moment a conversation changes state.
Contextual data injection for bot accuracy
Push live order status, subscription details, or return eligibility from your backend into Zowie's bot context so it can answer customer questions with real-time data.
Support-driven revenue reporting
Ingest Zowie's revenue attribution metrics to display how AI-recommended products convert to sales, giving merchants clear ROI visibility inside your analytics product.
Customer profile merge and metadata sync
Sync user metadata captured by Zowie — email, phone, VIP status, sentiment scores — into your CRM or CDP to maintain a single enriched customer record.
How It Works
From zero to integrated
Go live with Zowie in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Zowie account
Use Truto’s frontend SDK to connect your customer’s Zowie account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Zowie
Truto’s Proxy API is a 1-to-1 mapping of the Zowie API. You call us, we call Zowie, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Zowie’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Zowie on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
Is the Zowie integration available as a pre-built connector on Truto?
The Zowie integration is built on request. Once you signal interest, Truto builds and maintains the connector — including auth, pagination, and error handling — so you don't have to manage Zowie's API quirks yourself.
What authentication method does Zowie use?
Zowie's API typically uses API key-based authentication. Truto handles the credential exchange and token management on behalf of your end users, so they can connect their Zowie accounts through a guided auth flow.
What types of data can be accessed from Zowie?
Zowie exposes ticket and conversation objects (text, email, voice), AI intent and resolution tags, customer metadata, revenue attribution metrics, and webhook events for real-time state changes like conversation starts, handovers, and resolutions.
Does Zowie support webhooks for real-time sync?
Yes. Zowie provides webhooks for key events such as conversation.started, handover.requested, and ticket.resolved. These can be used to keep your system synchronized without polling.
Can I write data back to Zowie, or is it read-only?
Zowie supports bidirectional workflows. You can push contextual data (like order status or return eligibility) into active bot sessions and trigger actions within conversations, not just read ticket data.
How does Truto handle Zowie-specific API quirks like rate limits and pagination?
Truto abstracts away rate limiting, pagination, and retry logic at the connector level. When the Zowie integration is built, these details are handled transparently so your engineers interact with a consistent, predictable API surface.
Zowie
Get Zowie integrated into your app
Our team understands what it takes to make a Zowie integration successful. A short, crisp 30 minute call with folks who understand the problem.
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