Helpdesk
SolarWinds Service Desk
API integration
Ship Helpdesk features without building the integration. Full SolarWinds Service Desk API access via Proxy, normalized data through Unified APIs, and 20+ MCP-ready tools for AI agents — all extensible to your exact use case.
Talk to usUse Cases
Why integrate with SolarWinds Service Desk
Common scenarios for SaaS companies building SolarWinds Service Desk integrations for their customers.
Automatically escalate security alerts as ITSM incidents
Security and observability platforms can push critical findings directly into SolarWinds Service Desk as categorized, prioritized incidents — routed to the right group — so IT teams act on threats without switching tools.
Sync employee lifecycle events to IT service workflows
HRIS and identity platforms can provision users in SolarWinds Service Desk and trigger onboarding or offboarding incidents and tasks, ensuring IT is looped in the moment an employee is hired, transferred, or terminated.
Bridge conversational support with ITSM ticketing
AI chatbots and collaboration tools can create incidents on behalf of employees and sync comments bi-directionally, so end users never leave Slack or Teams while IT agents work entirely inside SolarWinds Service Desk.
Centralize cross-tool ticket context with attachments and comments
SaaS products that generate diagnostic logs, compliance reports, or screenshots can attach them directly to incidents via the API, giving service desk agents full context without manual file transfers.
Maintain a unified internal directory across IT tools
Platforms managing user access, roles, or organizational structure can keep SolarWinds Service Desk's user directory in sync — creating, updating, and deactivating accounts as the source of truth changes.
What You Can Build
Ship these features with Truto + SolarWinds Service Desk
Concrete product features your team can ship faster by leveraging Truto’s SolarWinds Service Desk integration instead of building from scratch.
Two-way incident comment sync
Stream comments between your product and SolarWinds Service Desk incidents in real time using create, update, and delete comment operations so conversations stay unified across both platforms.
Automated incident creation with smart routing
Create incidents pre-categorized and assigned to the correct group by fetching available categories and groups from SolarWinds Service Desk, eliminating manual triage for your customers' IT teams.
Employee provisioning and deprovisioning pipeline
Automatically create, update, or delete SolarWinds Service Desk user accounts and assign roles and groups when employee records change in your platform.
Attachment-powered diagnostic context
Push log files, screenshots, or reports into incidents and let agents download attachments from SolarWinds Service Desk directly inside your product using the attachments download endpoint.
Task-aware workflow orchestration
Read task details tied to SolarWinds Service Desk incidents to track sub-work completion status and trigger downstream actions in your product when specific tasks are resolved.
Role and group mapping for access governance
List and read roles and groups from SolarWinds Service Desk to build permission-aware dashboards or enforce access policies that mirror your customers' existing ITSM structure.
SuperAI
SolarWinds Service Desk AI agent tools
Comprehensive AI agent toolset with fine-grained control. Integrates with MCP clients like Cursor and Claude, or frameworks like LangChain.
list_all_solarwindsservicedesk_users
A user is someone who has access to an organization in Bigin. Use this endpoint to get all users in the Zoho Bigin account.
get_single_solarwindsservicedesk_user_by_id
Use this endpoint to get a single user in the Zoho Bigin account. It always requires the ID to fetch.
delete_a_solarwindsservicedesk_user_by_id
Use this endpoint to delete a single user in the Zoho Bigin account. It always requires the ID to delete a user.
update_a_solarwindsservicedesk_user_by_id
Use this endpoint to update a user in the Solar Winds Service Desk account. It always requires the ID to update.
create_a_solarwindsservicedesk_user
Use this endpoint to create a user in the Solar Winds Service Desk account.
list_all_solarwindsservicedesk_roles
In Zoho Bigin, each organization has a defined set of roles that determine data access based on a hierarchy. These roles are assigned to users according to their responsibilities. Use this endpoint to retrieve a list of all the roles available in your organization.
get_single_solarwindsservicedesk_role_by_id
Use this endpoint to get a single role in the Solar Winds Service Desk account. It always requires the ID to fetch.
list_all_solarwindsservicedesk_groups
Use this endpoint to get all groups in the Solar Winds Service Desk account. Use the name query parameter to filter by group name.
get_single_solarwindsservicedesk_group_by_id
Use this endpoint to get a single group in the Solar Winds Service Desk account. It always requires the ID to fetch.
create_a_solarwindsservicedesk_group
Use this endpoint to create a group in the Solar Winds Service Desk account.
update_a_solarwindsservicedesk_group_by_id
Use this endpoint to update a group in the Solar Winds Service Desk account. It always requires the ID to be updated.
delete_a_solarwindsservicedesk_group_by_id
Use this endpoint to delete a group in the Solar Winds Service Desk account. It always requires the ID to be deleted.
list_all_solarwindsservicedesk_categories
Use this endpoint to get all categories in the Solar Winds Service Desk account.
get_single_solarwindsservicedesk_category_by_id
Use this endpoint to get a single category in the Solar Winds Service Desk account. It always requires the ID to fetch.
delete_a_solarwindsservicedesk_category_by_id
Use this endpoint to delete a category in the Solar Winds Service Desk account. It always requires the ID to be deleted.
create_a_solarwindsservicedesk_category
Use this endpoint to create a category in the Solar Winds Service Desk account.
update_a_solarwindsservicedesk_category_by_id
Use this endpoint to update a category in the Solar Winds Service Desk account. It always requires the ID to be updated.
list_all_solarwindsservicedesk_incidents
Use this endpoint to get all incidents available in the Solar Winds Service Desk account. Used the layout query parameter to get more detailed information, including properties such as comments, attachments, service statistics, and more.
get_single_solarwindsservicedesk_incident_by_id
Use this endpoint to get a single incident in the Solar Winds Service Desk account. It always requires the ID to fetch. Used the layout query parameter to get more detailed information, including properties such as comments, attachments, service statistics, and more.
update_a_solarwindsservicedesk_incident_by_id
Use this endpoint to update an incident in the Solar Winds Service Desk account. It always requires the ID to be updated.
delete_a_solarwindsservicedesk_incident_by_id
Use this endpoint to delete an incident in the Solar Winds Service Desk account. It always requires the ID to be deleted.
create_a_solarwindsservicedesk_incident
Use this endpoint to create an incident in the Solar Winds Service Desk account.
solarwindsservicedesk_attachments_download
Use this endpoint to download the files attached to incidents in the Solar Winds Service Desk account.
get_single_solarwindsservicedesk_task_by_id
Use this endpoint to get a single task related to an incident in the Solar Winds Service Desk account. It always requires the ID to fetch.
create_a_solarwindsservicedesk_comment
Use this endpoint to create a comment in the Solar Winds Service Desk account.
update_a_solarwindsservicedesk_comment_by_id
Use this endpoint to update a comment in the Solar Winds Service Desk account. It always requires the ID to be updated.
delete_a_solarwindsservicedesk_comment_by_id
Use this endpoint to delete a comment in the Solar Winds Service Desk account. It always requires the ID to be deleted.
Why Truto
Why use Truto’s MCP server for SolarWinds Service Desk
Other MCP servers give you a static tool list for one app. Truto gives you a managed, multi-tenant MCP infrastructure across 650+ integrations.
Auto-generated, always up to date
Tools are dynamically generated from curated documentation — not hand-coded. As integrations evolve, tools stay current without manual maintenance.
Fine-grained access control
Scope each MCP server to read-only, write-only, specific methods, or tagged tool groups. Expose only what your AI agent needs — nothing more.
Multi-tenant by design
Each MCP server is scoped to a single connected account with its own credentials. The URL itself is the auth token — no shared secrets, no credential leaking across tenants.
Works with every MCP client
Standard JSON-RPC 2.0 protocol. Paste the URL into Claude, ChatGPT, Cursor, or any MCP-compatible agent framework — tools are discovered automatically.
Built-in auth, rate limits, and error handling
Tool calls execute through Truto’s proxy layer with automatic OAuth refresh, rate-limit handling, and normalized error responses. No raw API plumbing in your agent.
Expiring and auditable servers
Create time-limited MCP servers for contractors or automated workflows. Optional dual-auth requires both the URL and a Truto API token for high-security environments.
Unified APIs
Unified APIs for SolarWinds Service Desk
Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.
Unified User Directory API
Unified Ticketing API
Attachments
Attachments are the files associated with a ticket or a comment.
Collections
Tickets and contacts can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. You can differentiate between these grouping systems using the type attribute of a Collection.
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Tasks
Task represent a smaller subdivision of a Ticket, which could be the list of things to do in a Ticket.
Teams
Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
Ticket Priorities
Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities.
Ticket Status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
How It Works
From zero to integrated
Go live with SolarWinds Service Desk in under an hour. No boilerplate, no maintenance burden.
Link your customer’s SolarWinds Service Desk account
Use Truto’s frontend SDK to connect your customer’s SolarWinds Service Desk account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call SolarWinds Service Desk
Truto’s Proxy API is a 1-to-1 mapping of the SolarWinds Service Desk API. You call us, we call SolarWinds Service Desk, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate SolarWinds Service Desk’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about SolarWinds Service Desk on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
What authentication method does the SolarWinds Service Desk integration use?
SolarWinds Service Desk uses token-based API authentication. Truto handles token management so your application and your end users don't need to deal with auth flows manually.
Which SolarWinds Service Desk plan tiers support API access?
API access is typically gated behind the Advanced and Premier plan tiers. Your integration documentation should advise end users to confirm they have the appropriate license before connecting their account via Truto.
What operations are supported on incidents?
You can list all incidents, get a single incident by ID, create new incidents, update existing incidents, and delete incidents. Comments and attachments can also be managed on incidents, enabling full lifecycle management.
Can I manage users, roles, and groups through this integration?
Yes. You can create, read, update, and delete users, and create, read, update, and delete groups. Roles are read-only — you can list all roles and get a single role by ID, but cannot create or modify them.
Does Truto handle pagination for SolarWinds Service Desk list endpoints?
Yes. Truto abstracts pagination across all list endpoints (users, incidents, categories, groups, roles) so you receive consistent, complete result sets without implementing provider-specific pagination logic.
Which Unified APIs map to SolarWinds Service Desk?
SolarWinds Service Desk is covered by both the Unified Ticketing API (tickets, comments, attachments, tasks, teams, collections, users, ticket priorities, ticket status) and the Unified User Directory API (users, roles, groups), letting you normalize SWSD data alongside other helpdesk and directory providers.
SolarWinds Service Desk
Get SolarWinds Service Desk integrated into your app
Our team understands what it takes to make a SolarWinds Service Desk integration successful. A short, crisp 30 minute call with folks who understand the problem.
Talk to us