Freshservice
API integration

list_all_freshservice_agents

List all agents in Freshservice. Returns details such as id, first_name, last_name, active, job_title, email, phone numbers, department_ids, roles, reporting_manager_id, location_id, scoreboard_level_id, last_login_at, last_active_at, and custom_fields.

get_single_freshservice_agent_by_id

Get detailed information about a specific agent in Freshservice. Requires id. Returns agent fields including id, first_name, last_name, email, active, job_title, department_ids, roles, last_login_at, custom_fields, and more.

delete_a_freshservice_agent_by_id

Delete an agent in Freshservice, identified by id. Permanently removes the agent and tickets they requested. No content is returned in the response.

create_a_freshservice_agent

Create a new agent in Freshservice. Requires first_name and email. Returns id, first_name, last_name, email, job_title, department_ids, member_of, observer_of, roles, and other agent details in the response.

update_a_freshservice_agent_by_id

Update an agent profile in Freshservice. Requires id. Returns fields such as id, first_name, last_name, occasional, active, email, job_title, department_ids, member_of, observer_of, roles, custom_fields, and others in the response.

freshservice_agents_deactivate

Deactivate an agent in Freshservice. Requires id. Returns agent fields such as id, first_name, last_name, active status, email, job_title, department_ids, roles, last_login_at, and custom_fields.

freshservice_agents_reactivate

Reactivate a deactivated agent in Freshservice. Requires id. Returns fields including first_name, last_name, email, job_title, department_ids, roles, and status indicators for the agent.

freshservice_agents_convert_to_requester

Convert an agent to a requester in Freshservice. Requires id. Returns fields including id, first_name, last_name, job_title, primary_email, department_ids, active status, and more in the response.

list_all_freshservice_agent_roles

List all agent-roles in Freshservice. Returns id, name, description, default, scopes, created_at, and updated_at fields for each role.

get_single_freshservice_agent_role_by_id

Get details of a specific agent role in Freshservice using id. Returns id, name, description, default status, scopes, created_at, and updated_at fields in the response.

list_all_freshservice_tickets

Get a list of tickets in Freshservice. Returns ticket fields including id, subject, status, priority, type, description, requester_id, requested_for_id, workspace_id, created_at, and updated_at.

get_single_freshservice_ticket_by_id

Get information about a specific ticket in Freshservice. Requires id. Returns fields including id, subject, description, status, priority, requester_id, requested_for_id, created_at, updated_at, attachments, and workspace_id.

create_a_freshservice_ticket

Create a new ticket in Freshservice.

update_a_freshservice_ticket_by_id

Update a ticket by id in Freshservice. Returns updated ticket fields including id, status, priority, subject, description, requester_id, requested_for_id, source, tags, attachments, assets, and workspace_id.

delete_a_freshservice_ticket_by_id

Delete a ticket by id in Freshservice. Deleted tickets can be restored and deleting a parent ticket deletes all child tickets. No content is returned in the response.

freshservice_tickets_filter

Get list of tickets filtered by query in Freshservice. Requires query parameter with URL encoded filter string. Returns tickets array with fields like id, subject, status, priority, requester_id, due_by, created_at, and custom_fields.

freshservice_tickets_move_a_ticket

Move a ticket in Freshservice to a different workspace and modify assigned group and agent. Requires id. Returns fields such as id, subject, description, group_id, responder_id, requester_id, status, tags, workspace_id, and custom_fields in the response.

freshservice_tickets_restore_a_ticket

Restore a deleted ticket in Freshservice. Requires id. Returns HTTP 204 No Content if successful and does not return any fields in the response.

freshservice_tickets_create_child_ticket

Create a child ticket in Freshservice for an existing ticket using id. Returns ticket fields such as cc_emails, priority, requester_id, source, status, subject, id, type, due_by, description, custom_fields, created_at, updated_at, tags, attachments, and workspace_id. Limitations: feature not available in Sprout plan, cannot associate to deleted/spam ticket, and cannot nest under another child ticket. Requires requester_id or one of email, phone, status, priority, or source.

list_all_freshservice_conversations

List all conversations for a specific ticket in Freshservice. Requires id. Returns fields such as id, body, body_text, incoming, private, created_at, updated_at, user_id, and related email and attachment information for each conversation.

freshservice_conversations_create_reply

Create a reply on a Freshservice conversation for ticket id. Returns id, user_id, from_email, cc_emails, bcc_emails, body, body_text, ticket_id, to_emails, attachments, created_at, and updated_at in the response. The 'body' field is required. Attachments' total size across the ticket cannot exceed 40 MB.

freshservice_conversations_create_note

Create a note in Freshservice for a specific ticket. Requires ticket_id and body. Returns id, incoming, private, user_id, body, body_text, ticket_id, to_emails, attachments, created_at, and updated_at fields in the response.

update_a_freshservice_conversation_by_id

Update a conversation in Freshservice using id. Only public and private notes can be edited. Returns id, incoming, private, user_id, body, body_text, ticket_id, to_emails, attachments, created_at, and updated_at fields in the response.

delete_a_freshservice_conversation_by_id

Delete conversation in Freshservice using id. Returns 204 status with no content if successful.

list_all_freshservice_requesters

List all requesters in Freshservice. Returns id, is_agent, first_name, last_name, job_title, primary_email, secondary_emails, phone numbers, department_ids, custom_fields, and other requester details in the response.

get_single_freshservice_requester_by_id

Get information about a specific requester in Freshservice. Requires id. Returns fields including id, first_name, last_name, primary_email, phone numbers, department_ids, address, custom_fields, active status, and other requester details in the response.

create_a_freshservice_requester

Create a requester in Freshservice. Requires primary_email. Returns fields including id, first_name, last_name, job_title, primary_email, secondary_emails, phone numbers, department_ids, reporting_manager_id, address, time_zone, language, location_id, background_information, custom_fields, active, and has_logged_in. Cannot create if client status is Deactivated.

update_a_freshservice_requester_by_id

Update a requester profile in Freshservice. Requires id. Returns fields such as id, belongs_to_workspace_ids, first_name, last_name, job_title, primary_email, department_ids, can_see_all_tickets_from_associated_departments, language, location_id, custom_fields, active, and more in the response. Note: can_see_all_tickets_from_associated_departments will automatically be set to false unless explicitly set to true.

delete_a_freshservice_requester_by_id

Delete a requester in Freshservice by id along with the tickets they requested. Returns no content in the response.

freshservice_requesters_filter_requester

List requesters in Freshservice using the query parameter. Returns fields such as id, first_name, last_name, name, job_title, email, department_ids, custom_fields, created_at, and updated_at. Results sorted by created_at descending. Query must be URL encoded and within 512 characters. See documentation for supported query syntax and field limitations.

freshservice_requesters_deactivate_requester

Deactivate a requester in Freshservice. Requires id. No content is returned in the response.

freshservice_requesters_reactivate_requester

Reactivate a deactivated requester in Freshservice. Requires id. Returns requester fields such as id, belongs_to_workspace_ids, primary_email, department_ids, contact details, active status, and custom_fields. Cannot reactivate if the client workspace is inactive.

freshservice_requesters_convert_to_agent

Convert a requester to an occasional agent in Freshservice. Requires id. Returns agent fields including id, name, email, occasional, job title, contact info, reporting_manager_id, address, language, roles, activity timestamps, and workspace associations.

freshservice_requesters_merge

Merge secondary requesters into a primary requester in Freshservice. Requires id and secondary_requesters. Returns id, is_agent, first_name, last_name, job_title, primary_email, secondary_emails, work_phone_number, mobile_phone_number, department_ids, can_see_all_tickets_from_associated_departments, reporting_manager_id, address, time_zone, time_format, language, location_id, background_information, custom_fields, active, and has_logged_in fields in the response. In Freshservice for MSPs, contacts can only be merged if they belong to the same client (have the same belongs_to_workspace_ids).

list_all_freshservice_departments

List all departments in Freshservice Freshservice. Returns id, name, description, head_user_id, prime_user_id, domains, custom_fields, workspace_id, created_at, and updated_at for each department. If workspace_id is not specified, defaults to 2.

get_single_freshservice_department_by_id

Get information about a specific department in Freshservice. Requires id. Returns fields such as id, name, description, head_user_id, prime_user_id, domains, workspace_id, and custom_fields in the response.

create_a_freshservice_department

Create a new department in Freshservice. You cannot create departments for workspace_id=1 (Global). Returns id, name, description, head_user_id, prime_user_id, domains, custom_fields, created_at, and updated_at in the response.

update_a_freshservice_department_by_id

Update a department in Freshservice. Requires id. Returns the updated department with fields: id, name, description, head_user_id, prime_user_id, domains, workspace_id, and custom_fields in the response.

delete_a_freshservice_department_by_id

Delete a department in Freshservice using id. Returns HTTP 204 No Content if successful.

freshservice_departments_filter

List departments in Freshservice. Returns department fields such as name. Requires query parameter for filtering.

create_a_freshservice_agent_group

Create an agent group in Freshservice. Requires name. Returns id, name, description, business_hours_id, escalate_to, unassigned_for, restricted, workspace_id, members, observers, leaders, members_pending_approval, leaders_pending_approval, observers_pending_approval, auto_ticket_assign, created_at, and updated_at in the response.

get_single_freshservice_agent_group_by_id

Get agent group in Freshservice by id. Returns fields including id, name, description, escalate_to, unassigned_for, business_hours_id, created_at, updated_at, auto_ticket_assign, restricted, approval_required, workspace_id, members, observers, leaders, and pending approval lists.

list_all_freshservice_agent_groups

List all agent groups in Freshservice. Returns id, name, description, business_hours_id, escalate_to, unassigned_for, workspace_id, members, observers, restricted, approval_required, leaders, members_pending_approval, leaders_pending_approval, observers_pending_approval, auto_ticket_assign, created_at, and updated_at for each group. Requires workspace_id for workspace-level groups.

update_a_freshservice_agent_group_by_id

Update an agent group in Freshservice using id. Returns fields such as id, name, description, business_hours_id, escalate_to, unassigned_for, workspace_id, members, observers, restricted, leaders, auto_ticket_assign, created_at, updated_at, and lists of pending approvals. To remove all agents from a group, set members to an empty array. Appending pending users from *_pending_approval fields to their respective members, observers, or leaders fields retains pending approval requests; otherwise, pending requests will be withdrawn.

delete_a_freshservice_agent_group_by_id

Delete an agent-group in Freshservice. Requires id. Agents remain intact; the group cannot be restored. Response indicates success with HTTP 204 status and no content.

list_all_freshservice_workspaces

List all workspaces in Freshservice. Returns workspaces and clients with fields including id, name, description, state, primary, restricted, template_name, type, created_at, updated_at, and optional metadata with primary_contact, email_domains, and custom_fields.

get_single_freshservice_workspace_by_id

Get information about a specific workspace in Freshservice using id. Returns fields such as id, name, description, primary, restricted, state, template_name, type, created_at, updated_at, and, if available, metadata including primary_contact, email_domains, and custom_fields.

create_a_freshservice_workspace

Create a client workspace in Freshservice. Cannot create with id 1, 2, or 3 (system generated). Returns id, created_at, description, name, primary, restricted, state, template_name, updated_at, type, and metadata fields in the response.

update_a_freshservice_workspace_by_id

Update a specific workspace in Freshservice. id is required. Cannot update workspaces with id = 1 or 2. Returns id, created_at, description, name, primary, restricted, state, template_name, updated_at, type, and metadata including primary_contact, email_domains, and custom_fields.

delete_a_freshservice_workspace_by_id

Delete a specific workspace (client) in Freshservice. Cannot delete clients with id = 1, 2, or 3 as these are reserved. Returns HTTP 204 No Content on success.

list_all_freshservice_ticket_fields

List all ticket fields in Freshservice. Returns each field's id, workspace_id, created_at, updated_at, name, label, description, field_type, required, required_for_closure, default_field, choices, nested_fields, required_for_agents, required_for_customers, label_for_customers, customers_can_edit, displayed_to_customers, portal_cc, portal_cc_to, date_only, and related properties.

get_single_freshservice_ticket_activity_by_id

Get ticket activity for a specific ticket in Freshservice. Requires id. Returns actor (id, name), content, sub_contents, and created_at for each activity in the response.

create_a_freshservice_time_entry

Create a time entry for a ticket in Freshservice. Requires ticket_id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields in the response. Note: If timer_running is not specified, time_spent is mandatory. time_spent can only be set if timer_running is false or not set.

get_single_freshservice_time_entry_by_id

Get a specific time entry in Freshservice. Requires ticket_id and id. Returns fields including id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.

list_all_freshservice_time_entries

List all time-entries for a ticket in Freshservice. Requires ticket_id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, custom_fields for each time-entry.

update_a_freshservice_time_entry_by_id

Update a time entry in Freshservice. Requires ticket_id and id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields in the response. For a running timer, time_spent cannot be updated without stopping it.

delete_a_freshservice_time_entry_by_id

Delete a specific time-entry in Freshservice. Requires ticket_id and id. Deleted time entries cannot be restored. Returns HTTP 200 OK on successful deletion.

create_a_freshservice_ticket_source

Create a ticket-source in Freshservice. Requires name. Returns id, created_at, updated_at, choice_id, value, position, visible, and default for the created ticket-source.

create_a_freshservice_service_request

Create a service request in Freshservice for a specific item using id. Returns id, subject, status, approval_status, approval_status_name, custom_fields, requester_id, created_at, updated_at, attachments, and other ticket details in the response.

create_a_freshservice_child_service_request

Create a child service request for a specific service catalog item in Freshservice using id. Returns fields including id, status, priority, custom_fields, approval_status, approval_status_name, requester_id, workspace_id, and more. Child requests cannot be nested or associated to deleted/spam tickets.

list_all_freshservice_service_request_requested_items

List requested items for a specific service request in Freshservice using id. Returns fields such as id, created_at, updated_at, quantity, stage, loaned, cost_per_request, remarks, delivery_time, is_parent, service_item_id, and attachments.

update_a_freshservice_service_request_requested_item_by_id

Update requested items of a service request in Freshservice. Requires ticket_id and id. Returns fields such as id, item_id, from_date, to_date, quantity, service_request_id, stage, fulfilled, cost, custom_fields, and item with related data.

list_all_freshservice_service_request_approvals

List all service request approvals for a ticket in Freshservice. Requires ticket_id. Returns approval id, created_at, updated_at, approver_id, approver_name, approval_type, user_id, level, user_name, approval_status, delegatee, approval_group, and latest_remark fields in the response.

get_single_freshservice_service_request_approval_by_id

Get a specific service-request-approval in Freshservice by ticket_id and id. Returns fields such as created_at, approver_id, approver_name, approval_type, approval_status, delegatee, approval_group, email_content, and latest_remark in the response.

freshservice_service_request_approvals_request_approval_for_service_request

Create a service request approval in Freshservice for the given ticket_id. Returns id, created_at, updated_at, approver_id, approval_status (id, name), approval_group (id, name, rule), and delegatee (id, name) for each approval.

freshservice_service_request_approvals_send_reminder_for_approval

Send a reminder for a specific service-request-approval in Freshservice. Requires ticket_id and id. No content is returned in the response.

freshservice_service_request_approvals_cancel_an_approval

Cancel an existing approval on a service request in Freshservice using ticket_id and id. Returns the approval's id, created_at, updated_at, approver_id, approver_name, approval_type, approval_status, delegatee, approval_group, and latest_remark.

list_all_freshservice_ticket_approval_groups

List all ticket-approval-groups for a specific ticket in Freshservice. Requires ticket_id. Returns approval_groups with id, name, rule, status (id, name), and level for each group.

create_a_freshservice_ticket_approval_group

Create an approval group for a service request in Freshservice using ticket_id. Returns id, name, rule, status, created_at, updated_at, level, and approvals with relevant approval details.

update_a_freshservice_ticket_approval_group_by_id

Update approval group in Freshservice for a specific ticket using ticket_id and id. Returns fields such as id, name, rule, status, created_at, updated_at, level, and approvals with detailed approver and delegatee information.

freshservice_ticket_approval_groups_cancel_approval_groups_in_service_request

Cancel a specific ticket-approval-group in Freshservice for the given ticket_id and id. Returns id, name, rule, status, created_at, updated_at, level, and a list of approvals with their details in the response.

list_all_freshservice_tasks

List tasks for a specific ticket in Freshservice. Requires id. Returns tasks with fields: id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, workspace_id.

get_single_freshservice_task_by_id

Get a specific task in Freshservice by ticket_id and id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id fields in the response.

create_a_freshservice_task

Create a new task for a specific ticket in Freshservice. Requires id. Returns task fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, deleted, and workspace_id in the response.

update_a_freshservice_task_by_id

Update a task in Freshservice. Requires ticket_id and id. Returns task fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.

delete_a_freshservice_task_by_id

Delete a task from a ticket in Freshservice. Requires ticket_id and id. Deleted tasks are permanently lost and cannot be retrieved. Returns HTTP 204 status on success.

list_all_freshservice_problems

List all problems in Freshservice. Returns fields such as id, agent_id, requester_id, description, subject, priority, impact, status, category, sub_category, item_category, assets, created_at, updated_at, workspace_id.

get_single_freshservice_problem_by_id

Get details about a specific problem in Freshservice using id. Returns fields such as id, agent_id, requester_id, description, subject, priority, impact, status, known_error, category, created_at, updated_at, custom_fields, and analysis_fields.

create_a_freshservice_problem

Create a new problem in Freshservice. Returns id, subject, description, due_by, priority, status, impact, category, sub_category, item_category, agent_id, group_id, department_id, workspace_id, custom_fields, and analysis_fields.

update_a_freshservice_problem_by_id

Update a specific problem in Freshservice. Requires id. The response returns fields such as id, subject, description, status, priority, impact, due_by, category, sub_category, item_category, agent_id, group_id, department_id, custom_fields, analysis_fields, created_at, updated_at, and workspace_id. The workspace_id attribute cannot be updated through this operation. Use the Move operation to update workspace_id.

delete_a_freshservice_problem_by_id

Delete a specific problem in Freshservice using id. Returns a 200 OK on successful deletion.

freshservice_problems_move_a_problem

Move a problem in Freshservice to a different workspace. Requires id. Returns fields such as agent_id, requester_id, description, subject, group_id, priority, impact, status, known_error, category, sub_category, item_category, created_at, updated_at, workspace_id, custom_fields, and analysis_fields in the response. Only applicable to accounts on Employee Support Mode.

freshservice_problems_restore_problem

Restore a deleted problem in Freshservice. Requires id. Returns HTTP 204 status on successful restoration with no response content.

list_all_freshservice_problem_fields

List all problem fields in Freshservice. Returns fields with details: id (field identifier), workspace_id, created_at, updated_at, name, label, description, field_type, required, required_for_closure, default_field, choices, and nested_fields.

create_a_freshservice_problem_time_entry

Create a new time entry on a problem in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, custom_fields.

get_single_freshservice_problem_time_entry_by_id

Get a time entry on a Problem in Freshservice. Requires problem_id and id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields in the response.

list_all_freshservice_problem_time_entries

List all time entries for a specific problem in Freshservice. Requires id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields for each entry.

update_a_freshservice_problem_time_entry_by_id

Update a time entry for a specific problem in Freshservice. Requires problem_id and id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, workspace_id, note, agent_id, and custom_fields in the response.

delete_a_freshservice_problem_time_entry_by_id

Delete a specific time entry in Freshservice within a problem using problem_id and id. Returns HTTP 200 OK on successful deletion.

create_a_freshservice_problem_task

Create a task on a problem in Freshservice using id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id for the created task.

get_single_freshservice_problem_task_by_id

Get details of a specific problem-task in Freshservice using problem_id and id. Returns fields such as id, agent_id, status, due_date, title, description, and timestamps in the response.

list_all_freshservice_problem_tasks

List tasks for a specific problem in Freshservice. Requires id. Returns fields: id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, workspace_id.

update_a_freshservice_problem_task_by_id

Update a task in Freshservice. Requires problem_id and id. Returns task details including id, status, due_date, title, description, notify_before, workspace_id, timestamps, and agent/group assignment fields.

delete_a_freshservice_problem_task_by_id

Delete a task in Freshservice under the specified problem_id and id. Deleted tasks are permanently lost and cannot be retrieved. No content is returned in the response.

list_all_freshservice_changes

List changes in Freshservice. Returns key fields such as id, subject, description, workspace_id, requester_id, priority, impact, status, risk, change_type, approval_status, planned_start_date, planned_end_date, created_at, updated_at, custom_fields, assets, impacted_services, maintenance_window, and blackout_window in the response. By default, only changes from the primary workspace and not deleted or spam will be included unless filters are set. See documentation for workspace_id, view, or query parameter requirements.

get_single_freshservice_change_by_id

Get details of a specific change in Freshservice by id. Returns fields including id, subject, status, description, requester_id, custom_fields, planning_fields, assets, impacted_services, maintenance_window, and timestamps.

create_a_freshservice_change

Create a new change in Freshservice. Returns fields including id, agent_id, description, description_text, workspace_id, requester_id, group_id, priority, impact, status, risk, change_type, approval_status, planned_start_date, planned_end_date, subject, department_id, category, sub_category, item_category, created_at, updated_at, custom_fields, planning_fields, assets, maintenance_window, and blackout_window in the response.

update_a_freshservice_change_by_id

Update a Change in Freshservice by id. The response includes fields such as id, agent_id, description, description_text, workspace_id, requester_id, group_id, priority, impact, status, risk, change_type, approval_status, planned_start_date, planned_end_date, subject, department_id, category, sub_category, item_category, created_at, updated_at, custom_fields, planning_fields, and assets. The workspace_id attribute cannot be updated in this operation.

delete_a_freshservice_change_by_id

Delete a specific change in Freshservice. Requires id. Returns 204 No Content if successful; deleted changes can be restored using the Restore Change API.

freshservice_changes_move_change

Move a change to a different workspace in Freshservice. Requires id. Returns fields such as id, agent_id, workspace_id, requester_id, group_id, status, approval_status, planning and custom fields, and timestamps. Only applicable to accounts on Employee Support Mode.

list_all_freshservice_changes_approval_groups

List all Approval Groups in a Change in Freshservice. Requires change_id. Returns approval group id, name, rule, status (id and name), and level for each group.

get_single_freshservice_changes_approval_group_by_id

Get approval group details for a specific change approval in Freshservice. Requires change_id and id. Returns approval_group fields including id, name, and rule in the response.

create_a_freshservice_changes_approval_group

Create an approval group for a Change in Freshservice. Requires change_id. Returns id, name, rule, status, created_at, updated_at, level, and approvals with their details in the response.

update_a_freshservice_changes_approval_group_by_id

Update a specific approval group in Freshservice using change_id and id. Returns approval group details, including id, name, rule, status, created_at, updated_at, level, and approvals with approver and approval status info.

freshservice_changes_approval_groups_cancel_change_approval_group

Cancel an approval group in Freshservice for a specific change. Requires change_id and id. Returns id, name, rule, status, created_at, updated_at, level, and approvals with details including approval_status and delegatee in the response.

update_a_freshservice_change_approval_chain_rule_by_id

Update approval chain rule for a change in Freshservice. Requires id. Returns level, rule, status (with id and name), approval_groups array (each with id, name, rule, and status fields) in the response.

list_all_freshservice_change_approvals

List all change approvals in Freshservice for the given change_id. Returns id, created_at, updated_at, approver_id, approver_name, approval_type, user_id, level, user_name, approval_status, delegatee, approval_group, latest_remark for each approval.

get_single_freshservice_change_approval_by_id

Get a specific change approval in Freshservice with change_id and id. Returns id, created_at, updated_at, approver_id, approver_name, approval_type, user_id, level, user_name, approval_status, delegatee, latest_remark, and approval_group fields in the response.

freshservice_change_approvals_cancel_change_approval

Cancel an approval for a change in Freshservice. Requires change_id and id. Returns approval details including id, approver info, approval_status, approval_group, delegatee, and latest_remark. Only 'cancelled' status is supported.

freshservice_change_approvals_send_cahnge_approval_reminder

Send a reminder for a specific change approval in Freshservice. Requires change_id and id. Returns HTTP 200 No Content on success.

create_a_freshservice_change_note

Create a note on a change request in Freshservice using id. Returns note fields id, created_at, updated_at, body, body_text, user_id, and notify_emails in the response.

get_single_freshservice_change_note_by_id

Get a specific change note in Freshservice using change_id and id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails fields in the response.

list_all_freshservice_change_notes

List all notes for a specific change request in Freshservice using id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails for each note.

update_a_freshservice_change_note_by_id

Update a specific change note in Freshservice. Requires change_id and id. Returns fields such as id, created_at, updated_at, body, body_text, user_id, and notify_emails in the response.

delete_a_freshservice_change_note_by_id

Delete a note in Freshservice for a specific change request. Requires change_id and id. Deleted notes are permanently lost and cannot be retrieved. No content is returned in the response.

create_a_freshservice_change_request_time_entry

Create a time entry on a change request in Freshservice. Requires id. Returns time_entry fields including id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, custom_fields.

get_single_freshservice_change_request_time_entry_by_id

Get a specific time entry for a change request in Freshservice. Requires change_id and id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.

list_all_freshservice_change_request_time_entry

List all time entries for a specific change request in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, start_time, billable, time_spent, executed_at, workspace_id, note, agent_id, and custom_fields for each time entry.

update_a_freshservice_change_request_time_entry_by_id

Update a time entry in Freshservice using change_id and id. Returns id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.

delete_a_freshservice_change_request_time_entry_by_id

Delete a specific time entry from a change request in Freshservice. Requires change_id and id. No content is returned in the response.

create_a_freshservice_change_task

Create a new change task in Freshservice for a specific change request using id. Returns task fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.

get_single_freshservice_change_task_by_id

Get a task for a given change_id and id in Freshservice. Returns task fields including id, agent_id, status, due_date, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.

list_all_freshservice_change_tasks

List tasks for a specific change request in Freshservice. Requires id. Returns fields such as id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id in the response.

update_a_freshservice_change_task_by_id

Update a task in Freshservice for a specific change_id and id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id fields in the response.

delete_a_freshservice_change_task_by_id

Delete a specific change-task in Freshservice. Requires change_id and id. Deleted tasks are permanently lost and cannot be retrieved. No content is returned in the response.

list_all_freshservice_releases

List all releases in Freshservice. Returns fields such as id, agent_id, group_id, priority, status, subject, planned and work dates, category, workspace_id, assets, associated_assets, associated_changes, custom_fields, and planning_fields. If workspace_id is not specified, only releases from the primary workspace are included. If workspace_id is 0, releases from all workspaces are included with only global fields. Requires no parameters.

get_single_freshservice_release_by_id

Get a specific release in Freshservice by id. Returns fields such as id, agent_id, group_id, priority, status, subject, planned_start_date, work_start_date, category, assets, associated_assets, associated_changes, custom_fields, and planning_fields.

create_a_freshservice_release

Create a release in Freshservice. Returns fields including id, agent_id, description, description_text, workspace_id, group_id, department_id, subject, category, sub_category, item_category, assets, planned_start_date, planned_end_date, status, priority, release_type, work_start_date, work_end_date, created_at, updated_at, associated_change_ids, custom_fields, and planning_fields. Set Content-Type to multipart/form-data when uploading attachments.

update_a_freshservice_release_by_id

Update an existing release in Freshservice. Requires id. Returns fields such as id, agent_id, group_id, priority, status, release_type, subject, description, planned_start_date, planned_end_date, work_start_date, work_end_date, department_id, category, sub_category, item_category, created_at, updated_at, workspace_id, associated_assets, associated_changes, custom_fields, and planning_fields. Note: workspace_id cannot be updated through this operation.

delete_a_freshservice_release_by_id

Delete a release in Freshservice with the specified id. Returns HTTP 200 OK on successful deletion.

freshservice_releases_filter_releases

List releases in Freshservice filtered by filter_name. Returns fields such as id, subject, status, priority, category, created_at, updated_at, requester_id, and status_name for each release.

freshservice_releases_restore_release

Restore a deleted release in Freshservice using id. No content is returned in the response.

list_all_freshservice_release_fields

List all release-fields in Freshservice. Returns fields such as id, workspace_id, created_at, updated_at, name, label, description, field_type, required, required_for_closure, default_field, choices, and nested_fields.

create_a_freshservice_release_note

Create a note on a release in Freshservice. Requires id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails fields for the newly created note.

get_single_freshservice_release_note_by_id

Get a specific release note in Freshservice. Requires release_id and id. Returns id, created_at, updated_at, body, body_text, user_id, and notify_emails of the note in the response.

list_all_freshservice_release_notes

List all notes for a specific release in Freshservice. Requires id. Returns fields: id, created_at, updated_at, body, body_text, user_id, notify_emails for each note.

update_a_freshservice_release_note_by_id

Update a note in Freshservice for a release. Requires release_id and id. Returns id, created_at, updated_at, body (HTML), body_text (plain text), user_id of note, and notify_emails fields in the response.

delete_a_freshservice_release_note_by_id

Delete a release note in Freshservice. Requires release_id and id. Deleted notes are permanently lost and cannot be retrieved. The response returns an empty body on success.

create_a_freshservice_release_time_entry

Create a time entry in Freshservice for a specific release. Requires id. Returns time entry fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.

get_single_freshservice_release_time_entry_by_id

Get a specific time entry in Freshservice for a release using release_id and id. Returns fields such as created_at, updated_at, start_time, time_spent, agent_id, note, and billable status.

list_all_freshservice_release_time_entry

List all time entries for a specific release in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.

update_a_freshservice_release_time_entry_by_id

Update a specific time entry in Freshservice for a release request using release_id and id. Response returns key fields including id, created_at, updated_at, start_time, timer_running, billable, time_spent, executed_at, task_id, workspace_id, note, agent_id, and custom_fields.

delete_a_freshservice_release_time_entry_by_id

Delete a time entry in Freshservice for a specific release. Requires release_id and id. Returns HTTP 200 OK on success.

create_a_freshservice_release_task

Create a task in a specific release in Freshservice. Requires id. Returns fields including id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.

get_single_freshservice_release_task_by_id

Get a task in Freshservice using release_id and id. Returns fields: id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.

list_all_freshservice_release_tasks

List tasks for a specific release in Freshservice using id. Returns tasks with fields such as id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id.

update_a_freshservice_release_task_by_id

Update a release-task in Freshservice using release_id and id. Returns id, agent_id, status, due_date, notify_before, title, description, created_at, updated_at, closed_at, group_id, and workspace_id in the response.

delete_a_freshservice_release_task_by_id

Delete a task in Freshservice using release_id and id. Deleted tasks are permanently lost and cannot be retrieved. Returns HTTP 204 status on success.

create_a_freshservice_cab

Create a CAB in Freshservice. Requires name. Up to 100 user IDs can be provided in add_members. Returns id, name, description, members, created_at, and updated_at fields in the response.

list_all_freshservice_cabs

List all CABs in Freshservice. Returns cabs with fields: id (CAB identifier), name (CAB name), description (CAB description), created_at, and updated_at.

get_single_freshservice_cab_by_id

Get details about a specific CAB in Freshservice using id. Returns fields such as id, name, description, created_at, updated_at, and members in the response.

update_a_freshservice_cab_by_id

Update a CAB in Freshservice using id. Returns id, name, description, members, created_at, and updated_at fields in the response. Maximum of 100 user IDs can be passed to add_members or remove_members.

delete_a_freshservice_cab_by_id

Delete a CAB in Freshservice. Requires id. Deleting a CAB disbands it and deletes its details, but does not remove members/users. Deleted CABs cannot be restored. No content is returned in the response.

list_all_freshservice_workspace_fields

List all client fields in Freshservice for MSPs. Returns fields with id, created_at, updated_at, name, label, placeholder, type, required, default, and choices.

list_all_freshservice_approvals

List all approvals in Freshservice. Requires parent, and one of approver_id, status, parent_id, or delegatee_id. Returns approvals with id, parent, parent_id, created_at, updated_at, approver_id, approver_name, approval_type, level, user_id, user_name, approval_status, approval_group, delegatee, and latest_remark fields.

get_single_freshservice_user_assignment_history_by_id

Get assignment history for a specific user in Freshservice. Requires id. Returns asset_name, managed_by_name, assigned_on, assigned_by_name, unassigned_on, and related fields.

list_all_freshservice_requester_fields

List all requester fields in Freshservice. Returns fields such as id, name, label, position, user_field_group_id, type, editable_in_signup, requesters_can_edit, label_for_requesters, required_for_requesters, displayed_for_requesters, required_for_agents, choices, created_at, and updated_at in the response.

list_all_freshservice_agent_fields

List all agent fields in Freshservice. Returns name, user_field_group_id, label_for_admins, editable_by_admins, mandatory_for_admins, label_for_agents, visible_to_agents, editable_by_agents, mandatory_for_agents, type, and default_field for each field.

list_all_freshservice_requester_groups

List all requester groups in Freshservice. Optionally specify workspace_id to return contact groups for a specific client. Returns id, name, description, type, and workspace_id fields in the response.

get_single_freshservice_requester_group_by_id

Get a specific requester group in Freshservice. Requires id. Returns id, name, description, type, and workspace_id fields for the requester group.

create_a_freshservice_requester_group

Create a requester group in Freshservice. Only groups of type 'manual' can be created. Returns id, name, description, type, and workspace_id of the created group in the response.

update_a_freshservice_requester_group_by_id

Update a specific requester group in Freshservice. Only groups of type 'manual' can be updated. Requires id. Returns id, name, description, type, and workspace_id in the response.

delete_a_freshservice_requester_group_by_id

Delete a requester group in Freshservice. Requires id. Deleted requester groups cannot be restored; members are not deleted. Returns HTTP 204 No Content on success.

list_all_freshservice_requester_group_members

List requester group members in Freshservice. Requires id. Returns id, first_name, last_name, email, and belongs_to_workspace_ids for each member.

create_a_freshservice_requester_group_member

Add a requester to a specific manual requester group in Freshservice. Requires id and requester_id. Only one requester can be added at a time. Limits: See workspace_id restrictions in documentation. Returns HTTP status 200 on success.

delete_a_freshservice_requester_group_member_by_id

Delete a requester from a manual requester group in Freshservice. Requires id and requester_id. Only manual groups are supported. Only one requester can be removed at a time. Returns a 204 No Content response.

create_a_freshservice_location

Create a location in Freshservice. Requires name and workspace_id. Cannot create location for workspace_id=1 (Global). Returns id, name, address, workspace_id, created_at, updated_at, and other relevant fields in the response.

get_single_freshservice_location_by_id

Get location details in Freshservice by id. Returns address, contact_name, created_at, email, id, workspace_id, name, primary, phone, and updated_at fields in the response.

list_all_freshservice_locations

List all locations in Freshservice. Returns id, name, workspace_id, contact_name, address, email, phone, primary, created_at, updated_at fields for each location. By default, workspace_id=2 is used if not specified.

update_a_freshservice_location_by_id

Update a location in Freshservice. Requires id. Returns id, name, parent_location_id, primary_contact_id, address, workspace_id, created_at, and updated_at fields in the response.

delete_a_freshservice_location_by_id

Delete a specific location in Freshservice. Requires id. Returns no content in the response upon successful deletion.

freshservice_locations_filter

List locations in Freshservice. Returns id, name, address, workspace_id, parent_location_id, contact_name, email, phone, and timestamps. If workspace_id is not provided, defaults to workspace_id=2.

create_a_freshservice_product

Create a product in Freshservice. Requires name and asset_type_id. Returns id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at in the response.

get_single_freshservice_product_by_id

Get information about a specific product in Freshservice using id. Returns id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at fields.

list_all_freshservice_products

List all products in Freshservice. Returns fields for each product such as id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at.

update_a_freshservice_product_by_id

Update a product in Freshservice using id. Returns fields: id, name, asset_type_id, manufacturer, status, mode_of_procurement, depreciation_type_id, description, description_text, created_at, and updated_at.

delete_a_freshservice_product_by_id

Delete a product in Freshservice. Requires id. No content is returned in the response.

create_a_freshservice_vendor

Create a vendor in Freshservice. Requires name. Returns id, name, description, primary_contact_id, address (line1, city, state, country, zipcode), created_at, and updated_at in the response.

list_all_freshservice_vendors

List all vendors in Freshservice. Returns key fields including id, name, description, primary_contact_id, address details, created_at, and updated_at for each vendor.

get_single_freshservice_vendor_by_id

Get vendor information in Freshservice. Requires id. Returns id, name, description, primary_contact_id, address (line1, city, state, country, zipcode), created_at, and updated_at fields in the response.

update_a_freshservice_vendor_by_id

Update a vendor in Freshservice using id. Returns id, name, description, primary_contact_id, address details (line1, city, state, country, zipcode), created_at, and updated_at in the response.

delete_a_freshservice_vendor_by_id

Delete a vendor in Freshservice. Requires id. Returns no content in the response.

get_single_freshservice_alert_by_id

Get details of an alert in Freshservice using id. Returns fields such as acknowledged_at, description, occurrence_time, severity, state, subject, tags, updated_at, and additional_info.

list_all_freshservice_alerts

List bulk alerts in Freshservice using filters in 'query'. Returns fields such as id, workspace_id, severity, state, occurrence_time, updated_at, resource, tags, incident_id, integration_id, and key alert details.

freshservice_alerts_acknowledge

Acknowledge an alert in Freshservice. Requires id. Returns fields including acknowledged_at (timestamp of acknowledgement), acknowledged_by_id (user id), state, severity, subject, and additional_info with metric and resource details.

freshservice_alerts_resolve

Resolve an alert in Freshservice. Requires id. Returns fields such as id, state, severity, description, acknowledged_at, subject, updated_at, and additional_info describing the resolved alert.

freshservice_alerts_supress

Suppress an alert in Freshservice. Requires id. Returns a 204 No Content response with no body upon successful suppression.

freshservice_alerts_unsupress

Unsuppress an alert in Freshservice. Requires id. Returns no content on success.

delete_a_freshservice_alert_by_id

Delete an alert in Freshservice. Requires id. Permanently removes the alert. No content is returned in the response.

create_a_freshservice_alert_note

Create an alert note in Freshservice for a specific alert using id. Returns alert_note with fields: alert_id, id, description, user_id, created_at, updated_at, workspace_id.

get_single_freshservice_alert_note_by_id

Get an alert note in Freshservice using alert_id and id. Returns created_at, user_id, description, id, updated_at, and workspace_id in the response.

list_all_freshservice_alert_notes

List alert notes for a specific alert in Freshservice. Requires id. Returns created_at, user_id, description, id, updated_at, and workspace_id fields for each note.

update_a_freshservice_alert_note_by_id

Update an alert note in Freshservice. Requires alert_id and id. Returns created_at, user_id, description, id, updated_at, and workspace_id fields in the response.

delete_a_freshservice_alert_note_by_id

Delete an alert note in Freshservice. Requires id and note_id. Returns HTTP 204 status on successful deletion.

create_a_freshservice_asset

Create an asset in Freshservice. Returns id, display_id, name, description, asset_type_id, impact, author_type, usage_type, asset_tag, user_id, department_id, location_id, agent_id, group_id, assigned_on, created_at, updated_at, type_fields, and workspace_id in the response.

get_single_freshservice_asset_by_id

Get details about a specific asset in Freshservice using id. Returns fields such as id, display_id, name, description, asset_type_id, impact, usage_type, asset_tag, group_id, assigned_on, created_at, updated_at, workspace_id, created_by_source, last_updated_by_source, created_by_user, last_updated_by_user, and sources.

list_all_freshservice_assets

List assets in Freshservice. Returns fields such as id, display_id, name, description, asset_type_id, impact, author_type, usage_type, asset_tag, user_id, location_id, department_id, agent_id, assigned_on, created_at, updated_at, workspace_id, created_by_source, last_updated_by_source, created_by_user, last_updated_by_user, and sources for each asset.

freshservice_assets_search

Search assets in Freshservice by query string in search. Returns fields such as id, name, description, asset_tag, created_at, updated_at, asset_type_id, and related assignment/source info for each asset in the response. Search results are sorted by created_at in descending order by default. Search query must be URL encoded and enclosed in double quotes.

freshservice_assets_filter

List assets in Freshservice using asset attribute filters. Requires filter parameter. Returns fields such as id, name, asset_type_id, asset_state, asset_tag, workspace_id, department_id, location_id, user_id, agent_id, serial_number, uuid, item_id, ip_addresses, mac_addresses, imei_number, device42_id, created_at, and updated_at. Filtered results cannot be sorted. Query must be URL encoded, enclosed in double quotes, and up to 512 characters. Maximum 40 pages returned; each page has 30 assets. Use workspace_id filter for assets from other workspaces. Updated assets take a few minutes to be indexed.

update_a_freshservice_asset_by_id

Update an asset in Freshservice using id. Workspace_id cannot be updated via this operation. Returns fields such as id, display_id, name, description, asset_type_id, impact, usage_type, asset_tag, assigned_on, created_at, updated_at, type_fields, and more.

delete_a_freshservice_asset_by_id

Delete an asset in Freshservice. Requires id. Returns HTTP 204 with no content if successful.

freshservice_assets_restore

Restore a deleted asset in Freshservice. Requires id. Returns a 204 No Content response indicating successful restoration.

freshservice_assets_delete_permanently

Delete an asset permanently in Freshservice. Requires id. This operation cannot be undone and no content is returned in the response.

freshservice_assets_move

Move an asset in Freshservice to a different workspace using id. Returns fields including id, display_id, name, workspace_id, agent_id, group_id, usage_type, and updated_at. Endpoint applicable only for Employee Support Mode.

list_all_freshservice_asset_components

List all asset components in Freshservice by display_id. Returns id, component_type, component_data, created_at, and updated_at fields for each component.

create_a_freshservice_asset_component

Create a component for an asset in Freshservice. Requires id. Returns id, created_at, updated_at, component_type, and component_data fields in the response.

update_a_freshservice_asset_component_by_id

Update a component for an asset in Freshservice. Requires display_id and id. Returns component fields such as id, created_at, updated_at, component_type, and component_data providing detailed component attributes.

list_all_freshservice_asset_requests

List all requests associated with an asset in Freshservice. Requires id. Returns id, request_type, request_id, request_details, request_status, created_at, and updated_at for each request.

list_all_freshservice_asset_contracts

List associated contracts for a specific asset in Freshservice. Requires display_id. Returns id, contract_id, contract_type, contract_name, and contract_status for each contract.

list_all_freshservice_asset_relationships

List all relationships for an asset in Freshservice. Requires id. Returns fields: id, relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at for each relationship.

create_a_freshservice_relationship

Create relationships in bulk in Freshservice. Returns job_id and href to track background job status. Requires relationships array with relationship_type_id, primary_id, primary_type, secondary_id, and secondary_type.

get_single_freshservice_relationship_by_id

Get information about a specific relationship in Freshservice using id. Returns relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at in the response.

list_all_freshservice_relationships

List all relationships in the Freshservice account. Returns id, relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at fields for each relationship.

delete_a_freshservice_relationship_by_id

Delete relationships in bulk in Freshservice. Requires query parameter ids. Returns 204 No Content on success.

list_all_freshservice_relationship_types

List all relationship-types in Freshservice. Returns id, is_default, description, created_at, updated_at, downstream_relation, upstream_relation, upstream_impact, and downstream_impact fields for each relationship type.

create_a_freshservice_purchase_order

Create a new purchase order in Freshservice. Returns fields such as id, vendor_id, name, po_number, vendor_details, expected_delivery_date, created_at, status, shipping_address, purchase_items, and workspace_id in the response.

list_all_freshservice_purchase_orders

List all purchase orders in Freshservice. If query.workspace_id is not specified, only purchase orders from the primary workspace are included. The response returns fields such as id, vendor_id, name, po_number, vendor_details, expected_delivery_date, created_at, updated_at, created_by, status, shipping_address, billing_same_as_shipping, billing_address, currency_code, department_id, discount_percentage, tax_percentage, shipping_cost, and workspace_id.

freshservice_purchase_orders_move

Move a purchase order to a different workspace in Freshservice. Requires id. Returns fields such as id, name, po_number, vendor_id, status, purchase_items, shipping_cost, total_cost, workspace_id, and currency in the response. Only applicable to accounts on Employee Support Mode.

get_single_freshservice_purchase_order_by_id

Get a specific purchase order in Freshservice using id. Returns fields such as id, vendor_id, name, po_number, delivery dates, status, addresses, currency details, purchase_items, and custom_fields.

update_a_freshservice_purchase_order_by_id

Update a purchase order in Freshservice by id. Returns key fields: vendor_id, name, po_number, vendor_details, expected_delivery_date, billing and shipping details, custom_fields, purchase_items, and currency. Note: workspace_id cannot be updated using this operation.

delete_a_freshservice_purchase_order_by_id

Delete a purchase-order in Freshservice. Requires id. Returns HTTP 204 No Content to confirm successful deletion.

create_a_freshservice_asset_type

Create an asset type in Freshservice using name. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at fields in the response.

get_single_freshservice_asset_type_by_id

Get information about a specific asset type in Freshservice. Requires id. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at fields in the response.

list_all_freshservice_asset_types

List all asset types in Freshservice. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at for each asset type.

update_a_freshservice_asset_type_by_id

Update an asset type in Freshservice using id. Returns id, name, parent_asset_type_id, description, visible, created_at, and updated_at fields in the response.

delete_a_freshservice_asset_type_by_id

Delete a specific asset type in Freshservice. Requires id. The response returns status 204 No Content to confirm successful deletion.

freshservice_asset_types_fields

List all fields for a specific asset type in Freshservice. Requires id. Returns field_header and fields array with each field's id, name, label, type, data_type, required, is_unique, default_field, created_at, and updated_at.

create_a_freshservice_software

Create a new software in Freshservice. Returns fields such as id, name, description, application_type, status, user_count, installation_count, category, notes, managed_by_id, source, created_at, updated_at, workspace_id, and publisher_id.

update_a_freshservice_software_by_id

Update a software in Freshservice using id. Returns fields such as user_count, installation_count, id, created_at, updated_at, name, description, notes, application_type, status, managed_by_id, category, source, and workspace_id. Note: workspace_id cannot be updated using this operation.

get_single_freshservice_software_by_id

Get software details in Freshservice by id. Returns id, name, description, notes, user_count, installation_count, category, application_type, status, managed_by_id, publisher_id, source, created_at, updated_at, and workspace_id.

list_all_freshservice_softwares

List all softwares in Freshservice. Returns user_count, installation_count, id, created_at, updated_at, name, publisher_id, description, notes, application_type, status, managed_by_id, category, source, and workspace_id for each software.

freshservice_softwares_licenses

List all licenses for a specific software in Freshservice. Requires id. Returns id, contract_id, created_time, and updated_time for each license.

delete_a_freshservice_software_by_id

Delete a specific software in Freshservice using id. Returns HTTP status 204 No Content upon successful deletion.

freshservice_softwares_delete_multiple

Delete multiple softwares in Freshservice. Requires ids. Returns id and http_code for each deleted software, and error details for invalid ids.

create_a_freshservice_software_user

Add users to a software in bulk in Freshservice. Requires id. Returns application_users including id, created_at, updated_at, user_id, license_id, allocated_date, first_used, last_used, and source for each user.

get_single_freshservice_software_user_by_id

Get details for a specific software-user in Freshservice. Requires id (application id) and id (software-user id). Returns application_user with fields for id, user_id, license_id, created_at, updated_at, allocated_date, first_used, last_used, and source.

freshservice_software_users_move

Move a software user to a different workspace in Freshservice. Requires id. Returns application fields including id, name, application_type, user_count, workspace_id, status, and timestamps.

list_all_freshservice_software_users

List all software-users in Freshservice for a specific software application using id. Returns id, created_at, updated_at, user_id, license_id, allocated_date, first_used, last_used, and source fields for each user.

update_a_freshservice_software_user_by_id

Update Users of a Software in bulk in Freshservice. Requires id. Returns id, created_at, updated_at, user_id, license_id, allocated_date, first_used, last_used, source for each updated user.

delete_a_freshservice_software_user_by_id

Remove users from a specific software in Freshservice. Requires id and user_ids. Returns HTTP 204 No Content on successful removal.

create_a_freshservice_software_installation

Create software-installation for a specific application in Freshservice. Requires id and installation_machine_id. Returns id, created_at, updated_at, installation_path, version, installation_machine_id, user_id, department_id, and installation_date in the response.

list_all_freshservice_software_installations

List all software-installations for a specific application in Freshservice using id. Returns id, created_at, updated_at, installation_path, version, installation_machine_id, user_id, department_id, and installation_date for each installation.

delete_a_freshservice_software_installation_by_id

Delete software-installations in Freshservice by removing devices from a software in bulk. Requires id and device_ids. Returns 204 status if successful with no content.

list_all_freshservice_software_relationships

List all relationships for a specific software in Freshservice. Requires id. Returns relationship fields including id, relationship_type_id, primary_id, primary_type, secondary_id, secondary_type, created_at, and updated_at.

get_single_freshservice_contract_by_id

Get details of a specific contract in Freshservice using id. Returns fields such as name, description, vendor_id, cost, status, contract_number, custom_fields, key dates, and more in the response.

list_all_freshservice_contracts

List all contracts in Freshservice. Returns fields such as id, name, description, vendor_id, start_date, end_date, cost, status, contract_number, contract_type_id, workspace_id, and custom_fields for each contract.

freshservice_contracts_move

Move a contract in Freshservice to a different workspace and optionally modify its visibility group. Requires id. Returns contract fields such as id, name, description, vendor_id, workspace_id, and status. Only for Employee Support Mode accounts.

update_a_freshservice_contract_by_id

Update a contract in Freshservice. Requires id. Cannot update workspace_id through this endpoint. Returns fields such as id, name, vendor_id, status, cost, contract_number, dates, billing_cycle, item_cost_details, custom_fields, and associated asset info in the response.

create_a_freshservice_contract

Create contract in Freshservice. Returns id, name, description, vendor_id, contract_number, status, cost, dates, software_id, billing_cycle, custom_fields, item_cost_details, requester_id, and timestamps in the response.

freshservice_contracts_contract_with_assets

Create a contract with associated assets in Freshservice. Returns id, name, status, vendor_id, contract_number, start_date, end_date, cost, auto_renew, item_cost_details, custom_fields, and related fields in the response.

freshservice_contracts_contract_with_attachments

Create a contract with attachment in Freshservice. Returns contract fields such as id, name, vendor_id, approver_id, start_date, end_date, cost, contract_number, contract_type_id, status, created_at, updated_at, has_attachments in the response. Content-Type must be set to multipart/form-data.

freshservice_contracts_submit_for_approval

Submit a specific contract for approval in Freshservice. Requires id. No content is returned in the response.

freshservice_contracts_approve

Approve a contract in Freshservice. Requires id. No content is returned in the response.

freshservice_contracts_reject

Reject a contract in Freshservice. Requires id. Operation expects a reason_to_reject in the request. Returns no content on success.

list_all_freshservice_contract_types

List all contract types in Freshservice. Returns id, name, description, needs_approval, is_default, created_at, and updated_at for each contract type.

list_all_freshservice_contract_type_fields

List all fields of a contract type in Freshservice using contract_type_id. Returns label, name, required, field_type, data_type, visible_in_renewal, default_field, choices, created_at, and updated_at for each field.

list_all_freshservice_contract_type_assets

List all associated assets of a contract in Freshservice. Requires contract_id. Returns fields such as id, display_id, name, asset_type_id, impact, usage_type, asset_tag, created_at, and updated_at for each associated asset.

list_all_freshservice_contract_attachments

List all attachments of a contract in Freshservice. Requires contract_id. Returns id, content_type, size, name, attachment_url, canonical_url, created_at, and updated_at for each attachment.

list_all_freshservice_department_fields

List all Department Fields in Freshservice. Returns fields such as name, label, mandatory status, is_default_field, created_at, and updated_at in the order they are displayed in the UI.

get_single_freshservice_business_hour_by_id

Get a business-hours configuration in Freshservice. Requires id. Returns fields such as id, created_at, updated_at, name, description, is_default, time_zone, service_desk_hours, list_of_holidays, and workspace_ids.

list_all_freshservice_business_hours

List business-hours in Freshservice. Returns business_hours with fields: id, created_at, updated_at, name, description, is_default, time_zone, service_desk_hours (workday timings), list_of_holidays, workspace_id. By default, only business hours from the primary workspace are returned for Employee Support Mode accounts; to retrieve business hours from other workspaces, use the workspace_id filter.

create_a_freshservice_project

Create a project in Freshservice. Requires name and project_type. Returns id, name, key, description, priority_id, sprint_duration, project_type, start_date, end_date, archived, visibility, manager_id, created_at, updated_at, custom_fields, and attachments if present in the response.

update_a_freshservice_project_by_id

Update a project in Freshservice. Requires id. Returns project fields such as id, name, key, description, status_id, priority_id, manager_id, start_date, end_date, visibility, sprint_duration, custom_fields, attachments (if present), created_at, and updated_at. For updating with attachments, Content-Type must be set to multipart/form-data.

get_single_freshservice_project_by_id

Get details of a project in Freshservice using id. Returns fields such as id, name, key, description, status_id, priority_id, sprint_duration, project_type, start_date, end_date, archived, visibility, manager_id, created_at, updated_at, and custom_fields.

list_all_freshservice_projects

List all projects in Freshservice. Returns id, name, key, description, status_id, priority_id, sprint_duration, project_type, start_date, end_date, archived, visibility, manager_id, created_at, updated_at, and custom_fields in the response.

delete_a_freshservice_project_by_id

Delete a specific project in Freshservice. Requires id. Deleted projects cannot be restored. Returns HTTP 204 No Content indicating successful deletion.

freshservice_projects_archive

Archive a project in Freshservice. Requires id. Returns HTTP 200 OK if successful.

freshservice_projects_restore

Restore an archived project in Freshservice. Requires id. Returns status of the restore operation.

list_all_freshservice_project_fields

List project fields in Freshservice. Returns label, name, type, default (if it's a default field), choices, and mandatory (if the field is mandatory) for each project field.

list_all_freshservice_project_templates

List project templates in Freshservice. Returns id, name, description, template_type, visibility, created_at, and updated_at for each template.

create_a_freshservice_project_member

Add one or more members to a project in Freshservice. Requires id. Returns scheduled_process_status field, which provides the job id to track the background process.

create_a_freshservice_project_association

Create associations between a specific project and given Ticket, Problem, Change, or Asset modules in Freshservice. Requires project_id, module_name, and ids. Returns id and http_code for each association in the response.

list_all_freshservice_project_associations

List project associations for a specific project in Freshservice. Requires project_id and module_name. Returns fields such as id, subject, responder_id, due_by, priority, impact, urgency, description_text, and status.

delete_a_freshservice_project_association_by_id

Delete an association of a project in Freshservice. Requires project_id, module_name, and id. Returns HTTP 204 No Content on success.

delete_a_freshservice_project_attachment_by_id

Delete an attachment of a project in Freshservice. Requires project_id and id. Returns no content on successful deletion.

create_a_freshservice_project_task

Create a project task in Freshservice for the specified project id. Returns task fields including id, title, description, project_id, status_id, priority_id, type_id, created_at, updated_at, display_key, planned dates, assignee_id, reporter_id, parent_id, story_points, sprint_id, version_id, custom_fields, and attachments if provided. For file attachments, Content-Type must be multipart/form-data.

update_a_freshservice_project_task_by_id

Update a project task in Freshservice using project_id and id. Returns fields such as id, title, project_id, description, status_id, priority_id, assignee_id, planned dates, effort, duration, custom_fields, version_id, parent_id, story_points, sprint_id, and attachments in the response. Attachments require Content-Type: multipart/form-data.

get_single_freshservice_project_task_by_id

Get details of a specific project-task in Freshservice using project_id and id. Returns id, title, project_id, description, status_id, priority_id, reporter_id, created_at, updated_at, display_key, planning and assignment fields, and custom_fields.

list_all_freshservice_project_tasks

List all project tasks in Freshservice for the specified id. Returns each task's id, title, project_id, description, status_id, priority_id, reporter_id, created_at, updated_at, display_key, planned_start_date, type_id, assignee_id, planned_end_date, planned_effort, planned_duration, custom_fields, version_id, parent_id, story_points, and sprint_id fields in the response.

delete_a_freshservice_project_task_by_id

Delete a project-task in Freshservice. Requires project_id and id. Deleted tasks cannot be restored. No content is returned in the response.

freshservice_project_tasks_filter

List project-tasks in Freshservice for a specific project using query. Requires id and query. Returns tasks with fields such as id, title, project_id, description, status_id, priority_id, reporter_id, created_at, and more.

list_all_freshservice_project_task_type_fields

List project-task-type-fields in Freshservice. Requires project_id and type_id. Returns fields such as label, name, type, choices, default, and mandatory for each field of the specified task type.

list_all_freshservice_project_task_types

List task types for a project in Freshservice. Requires project_id. Returns id, name, description, created_at, updated_at, and project_id for each task type in the response.

list_all_freshservice_project_task_priorities

List project task priorities in Freshservice using project_id. Returns each priority's id, name, description, project_id, created_at, and updated_at in the response.

list_all_freshservice_project_task_statuses

List all project task statuses in Freshservice for the specified project_id. Returns id, name, description, category_id, project_id, created_at, and updated_at for each status in the response.

list_all_freshservice_project_versions

List all project versions in Freshservice for a specific project_id. Returns id, created_at, updated_at, name, start_date, due_date, description, status_id, owner_id, and project_id fields for each version.

list_all_freshservice_project_sprints

List all project-sprints in Freshservice for a specific project_id. Returns id, title, goal, state, planned_start_date, planned_end_date, project_id, created_at, and updated_at for each sprint.

list_all_freshservice_project_memberships

List all project-memberships in Freshservice for a specified project_id. Returns id, project_id, user_id, access_type, manage_settings, project_manager, created_at, and updated_at for each membership.

create_a_freshservice_project_task_association

Create associations between a task and specific Tickets, Problems, Changes, or Assets in Freshservice. Requires project_id, task_id, and module_name. Returns id and http_code for each associated record in the response.

list_all_freshservice_project_task_associations

List all associations for a project-task in Freshservice by module_name, project_id, and task_id. Returns ticket fields such as subject, responder_id, due_by, priority, impact, urgency, id, description_text, and status.

delete_a_freshservice_project_task_association_by_id

Delete a project-task association in Freshservice. Requires project_id, task_id, module_name, and id. No content is returned in the response upon successful deletion.

create_a_freshservice_project_task_id_note

Create a note for a specific task in Freshservice using project_id and id. Returns note id, body, task_id, user_email_id, attachments, created_at, and updated_at. Attachments' total size must not exceed 26 MB and Content-Type must be multipart/form-data for attachments.

list_all_freshservice_project_task_id_notes

List notes for a specific task in Freshservice using project_id and id. Returns each note's id, body, task_id, user_email_id, attachments (with id, content_type, attachment_url, size, name, created_at, updated_at), created_at, and updated_at.

update_a_freshservice_project_task_id_note_by_id

Update a note in Freshservice. Requires project_id, task_id, and id. Returns id, body, task_id, user_email_id, attachments, created_at, and updated_at fields in the response. Attachments size limit is 26 MB.

delete_a_freshservice_project_task_id_note_by_id

Delete a note in Freshservice using project_id, task_id, and id. Returns HTTP 204 No Content if successful.

delete_a_freshservice_project_task_notes_attachment_by_id

Delete an attachment of a note in Freshservice. Requires project_id, task_id, note_id, and id. Returns a 204 No Content response if successful.

delete_a_freshservice_project_task_attachment_by_id

Delete an attachment of a task in Freshservice using project_id, task_id, and id. Returns no content on success.

create_a_freshservice_solution_category

Create a solution category in Freshservice. Returns the id, name, description, created_at, updated_at, default_category, position, visible_in_portals, and workspace_id fields in the response. If on MSP, workspace_id defaults to 3.

update_a_freshservice_solution_category_by_id

Update solution category in Freshservice. Requires id. Returns id, created_at, updated_at, name, description, default_category, position, visible_in_portals, workspace_id fields in the response.

get_single_freshservice_solution_category_by_id

Get solution-category details in Freshservice. Requires id. Returns fields: id, created_at, updated_at, name, description, default_category, position, visible_in_portals, workspace_id.

list_all_freshservice_solution_category

List solution-category resources in Freshservice. Returns id, created_at, updated_at, name, description, default_category, position, visible_in_portals, and workspace_id for each category. Only categories from the primary workspace are included by default unless workspace_id is specified.

delete_a_freshservice_solution_category_by_id

Delete a solution-category in Freshservice. Requires id. Returns HTTP 204 status on successful deletion.

freshservice_solution_folder_create_with_approval

Create a solution-folder in Freshservice with approval. Returns id, name, description, category_id, visibility, created_at, updated_at, department_ids, approval_settings, default_folder, position, manage_by_group_ids, and workspace_id in the response. Requires required body parameters for folder details and approval.

update_a_freshservice_solution_folder_by_id

Update a solution folder in Freshservice. Requires id. Returns id, name, description, created_at, updated_at, applicable_to_workspace_ids, workspace_id, category_id, position, visibility, approval_settings, default_folder, and manage_by_group_ids fields.

get_single_freshservice_solution_folder_by_id

Get details of a solution-folder in Freshservice. Requires id. Returns id, created_at, updated_at, name, description, category_id, workspace_id, position, visibility, approval_settings, default_folder, manage_by_group_ids, and applicable_to_workspace_ids.

list_all_freshservice_solution_folder

List solution-folder resources in Freshservice for a specific category_id. Returns folders with fields: id, name, description, created_at, updated_at, category_id, position, visibility, approval_settings, default_folder, manage_by_group_ids, department_ids, workspace_id.

delete_a_freshservice_solution_folder_by_id

Delete solution folder in Freshservice. Requires id. Deleted solution folders cannot be restored. Returns a 204 status on success.

create_a_freshservice_solution_article

Create a solution article in Freshservice. Requires title, description, and folder_id. Returns id, title, description, status, folder_id, created_at, updated_at, article_type, tags, keywords, review_date, and other article fields in the response.

freshservice_solution_article_link_secondary_language_article

Create a secondary language solution-article in Freshservice. Requires title, folder_id, language, and parent_id. Returns fields such as id, title, description, article_type, folder_id, language, status, created_at, updated_at, views, and other article details in the response.

freshservice_solution_article_create_with_atatchment

Create a solution article with attachments in Freshservice. Returns fields such as id, title, description, status, folder_id, category_id, attachments, tags, created_at, updated_at, agent_id, views, and workspace_id in the response.

freshservice_solution_article_create_from_external_url

Create a new solution article in Freshservice using title, url, and folder_id. Returns fields such as id, title, created_at, status, folder_id, url, keywords, tags, and workspace_id in the response.

freshservice_solution_article_search

Search solution-article resources in Freshservice by search_term. Returns articles with fields such as id, title, description, status, created_at, updated_at, and workspace_id. Only published, accessible articles are returned.

freshservice_solution_article_send_for_approval

Send solution article in Freshservice to approval. Requires id. Returns fields such as id, title, status, approval_status, author, approvals, created_at, updated_at, and workspace_id in the response.

freshservice_solution_article_publish

Publish a solution article in Freshservice using id. Returns fields such as id, title, status, description, created_at, updated_at, approval_status, category_id, folder_id, attachments, approvals, modified_at, workspace_id, and more.

update_a_freshservice_solution_article_by_id

Update solution article in Freshservice by id. Returns fields such as id, title, description, status, created_at, updated_at, category_id, folder_id, agent_id, tags, attachments, and workspace_id in the response.

get_single_freshservice_solution_article_by_id

Get a specific solution article in Freshservice by id. Returns fields such as id, title, description, status, created_at, updated_at, folder_id, category_id, tags, keywords, attachments, approvals, workspace_id, and other details in the response.

list_all_freshservice_solution_article

List solution articles in Freshservice for a given folder_id. Returns fields including id, title, description, status, approval_status, position, folder_id, category_id, created_at, updated_at, agent_id, views, and workspace_id in the response.

delete_a_freshservice_solution_article_by_id

Delete a specific solution-article in Freshservice. Requires id. No content is returned in the response.

list_all_freshservice_service_items

List service-items in Freshservice. Returns service_items with fields id, name, created_at, updated_at, display_id, category_id, workspace_id, delivery_time, deleted, group_visibility, visibility, and other metadata.

get_single_freshservice_service_item_by_id

Get details of a specific service item in Freshservice using id. Returns fields such as id, name, created_at, updated_at, description, display_id, configs, custom_fields, icon_url, and workspace_id in the response.

create_a_freshservice_service_item

Create a new service item in Freshservice. Requires name, category_id, short_description, description, and visibility. Returns fields including id, name, category_id, created_at, updated_at, workspace_id, cost, visibility, short_description, description, group_visibility, agent_group_visibility, delivery_time, cost_visibility, delivery_time_visibility, agent_group_visibilities, agent_workspace_visibilities, custom_fields, icon_url, and other details about the created service item. workspace_id must not be 1.

freshservice_service_items_search

Search service-items in Freshservice using search_term. Returns fields such as id, name, created_at, updated_at, description, category_id, and workspace_id. Only published items accessible to the user or user_email are returned.

list_all_freshservice_service_category

List service categories in Freshservice. Returns id, name, description, position, workspace_id, created_at, and updated_at for each service category. By default, only categories from the primary workspace are returned.

list_all_freshservice_announcements

List announcements in Freshservice. Returns fields such as id, title, body, visibility, state, is_read, visible_from, visible_till, created_at, updated_at, created_by, workspace_id, groups, agent_groups, additional_emails, and send_email in the response.

create_a_freshservice_announcement

Create an announcement in Freshservice. Returns fields including id, title, body, body_html, visible_from, visible_till, visibility, state, is_read, send_email, departments, groups, created_at, updated_at, created_by, workspace_id, additional_emails, visible_to_workspace_ids, agent_groups, grouped_visibility_options, additional_config, and visible_in_portal in the response. In Freshservice for MSPs, announcements are created using workspace_id=3 by default.

get_single_freshservice_announcement_by_id

Get a specific announcement in Freshservice. Requires id. Returns fields such as id, title, body, body_html, visible_from, visible_till, state, visibility, workspace_id, created_by, created_at, updated_at, groups, agent_groups, is_read, send_email, additional_emails, visible_in_portal, additional_config, and grouped_visibility_options.

update_a_freshservice_announcement_by_id

Update an announcement in Freshservice. Requires id. Returns fields including id, title, body, body_html, visible_from, visible_till, visibility, departments, groups, state, is_read, send_email, additional_emails, created_at, updated_at, created_by, and workspace_id.

delete_a_freshservice_announcement_by_id

Delete an announcement in Freshservice. Requires id. Returns HTTP 200 OK if successful.

create_a_freshservice_onboarding_request

Create an onboarding request in Freshservice. Requires initiator_id and fields. Returns id, created_at, updated_at, status, subject, ticket_id, actors, fields, and lookup_values for the new onboarding request.

get_single_freshservice_onboarding_request_by_id

Get a specific onboarding-request in Freshservice by id. Returns onboarding_request fields including id, created_at, updated_at, status, subject, ticket_id, actors, fields, and lookup_values.

list_all_freshservice_onboarding_requests

List onboarding-requests in Freshservice. Returns id, created_at, updated_at, status, subject, and fields (including cf_employee_name, cf_job_title, cf_date_of_joining, cf_department, cf_location, msf_area_of_expertise, msf_preferred_locations) for each request.

list_all_freshservice_onboarding_request_tickets

List onboarding-request-tickets for a specific onboarding request in Freshservice. Requires id. Returns fields including id, created_at, subject, responder_email, status, predecessor_ticket_id, successor_ticket_ids, and onboarding_context.

list_all_freshservice_onboarding_form_fields

List onboarding-form-fields in Freshservice. Returns fields with placeholder, label, name, position, required, default, field_type, and data_source for each field in the response.

create_a_freshservice_offboarding_request

Create an offboarding request in Freshservice. Returns fields including id, created_at, updated_at, status, subject, ticket_id, actors (with email, name, response_status), fields (employee data, assets, locations), and lookup_values for all provided references. Only users with admin privilege can set initiator_id on behalf of another user.

get_single_freshservice_offboarding_request_by_id

Get information about a specific offboarding request in Freshservice. Requires id. Returns fields like created_at, updated_at, status, subject, ticket_id, actors, fields, and lookup_values for context and detail.

list_all_freshservice_offboarding_requests

List all offboarding-requests in Freshservice. Returns id, created_at, updated_at, status, subject, and fields (details like employee name, department, and assets) for each offboarding request.

list_all_freshservice_offboarding_form_fields

List all offboarding form fields in Freshservice. Returns placeholder, label, name, position, required, default, field_type, data_source, and choices (if present) for each field.

list_all_freshservice_offboarding_tickets

List offboarding-tickets for an offboarding request in Freshservice. Requires id. Returns id, created_at, updated_at, subject, responder_email, status, predecessor_ticket_id, successor_ticket_ids, parent, and offboarding_context fields in the response.

list_all_freshservice_custom_objects

List all custom-objects in Freshservice. Returns id, title, description, updated_at, last_updated_by (with email, id, name), and workspace_id for each custom-object.

get_single_freshservice_custom_object_by_id

Get details about a specific custom object in Freshservice. Requires id. Returns fields like id, name, title, description, workspace_id, fields (with metadata and dropdown options), and meta (total_records_count).

create_a_freshservice_custom_object_record

Create a new custom object record in Freshservice. Requires id. Returns fields such as agent_group, approver, item_name, category_dd1, category_dd2, category_dd3, vendor_information, bo_created_at, bo_updated_at, bo_display_id, bo_created_by, bo_updated_by.

list_all_freshservice_custom_object_records

List all records of a Custom Object in Freshservice using id. Returns key fields such as agent_group, approver, bo_created_at, bo_created_by, bo_display_id, bo_updated_at, bo_updated_by, category_dd1, category_dd2, category_dd3, item_name, and vendor_information in each record.

update_a_freshservice_custom_object_record_by_id

Update a custom-object-record in Freshservice. Requires id and record_id. Returns fields such as agent_group, approver, bo_created_at, bo_created_by, bo_display_id, bo_updated_at, bo_updated_by, category_dd1, category_dd2, category_dd3, item_name, and vendor_information.

delete_a_freshservice_custom_object_record_by_id

Delete a custom object record in Freshservice. Requires id for the custom object and record_id for the specific record. Returns HTTP 202 No Content upon successful deletion.

list_all_freshservice_sla_policies

List SLA policies in Freshservice. Requires workspace_id. Returns id, name, position, is_default, active, deleted, description, workspace_ids, sla_targets, applicable_to, escalation, created_at, and updated_at for each policy.

list_all_freshservice_canned_response_folders

List canned-response-folders in Freshservice. Returns id, name, type, responses_count, created_at, updated_at, and workspace_id for each folder. Only primary workspace folders are returned unless workspace_id filter is used.

get_single_freshservice_canned_response_folder_by_id

Get a specific canned-response-folder in Freshservice. Requires id. Returns fields: id, name, type, responses_count, created_at, updated_at, and workspace_id in the response.

freshservice_canned_response_folders_canned_responses

List all canned responses in a specific canned-response-folder in Freshservice. Requires id. Returns id, title, folder_id, content, content_html, created_at, updated_at, and workspace_id for each canned response.

list_all_freshservice_canned_responses

List canned responses in Freshservice. Returns id, title, folder_id, content, content_html, created_at, updated_at, and workspace_id for each canned response.

get_single_freshservice_canned_response_by_id

Get a specific canned response in Freshservice by id. Returns fields such as id, title, folder_id, content, content_html, created_at, updated_at, workspace_id, and attachments including their details.

freshservice_audit_logs_export

Export audit logs in Freshservice using specified filters such as since, before, and type. Returns audit log entries with fields like log type, actor, timestamps, and related resource changes. Use for account, workflow, change_field, etc.

freshservice_attachments_download

Download an attachment in Freshservice by id. The response returns the raw binary content of the attachment.

freshservice_purchase_order_and_contract_attachments_download

Download a specific purchase order or contract attachment in Freshservice. Requires id. No content is returned in the response.

create_a_freshservice_schedule

Create a schedule in Freshservice. Requires workspace_id, name, agent_group_id, and agent_group_name. Returns fields such as id, name, description, status, agent_group_id, agent_group_name, product_workspace_id, escalation_policies, conditions, and stakeholders.

update_a_freshservice_schedule_by_id

Update a schedule in Freshservice. Requires workspace_id and id. Returns fields: id, name, description, status, agent_group_id, agent_group_name, product_workspace_id, escalate_type_in_overlapcase, business_calendar, shifts, notification_rule, and escalation_policies in the response.

list_all_freshservice_schedules

List all schedules in Freshservice for a workspace. Requires workspace_id. Returns id, name, description, agent_group_id, agent_group_name, and invalid_numbers_present for each schedule in the response.

freshservice_schedules_filter

Filter schedules in Freshservice with workspace_id and schedule_name in query. Returns id, name, description, agent_group_id, agent_group_name, and invalid_numbers_present for each schedule. schedule_name supports 2-255 valid characters.

get_single_freshservice_schedule_by_id

Get schedule details in Freshservice using workspace_id and id. Returns fields including id, name, description, status, agent_group_id, agent_group_name, product_workspace_id, business_calendar, shifts, escalation_policies with conditions, and stakeholders.

delete_a_freshservice_schedule_by_id

Delete a schedule by id in Freshservice. Requires workspace_id and id. No content is returned in the response.

create_a_freshservice_schedule_shift

Create a shift in Freshservice for a specific schedule using workspace_id and schedule_id. Returns id, name, timezone, status, start_date, end_date, and rosters with member and event details in the response.

update_a_freshservice_schedule_shift_by_id

Update a specific schedule-shifts resource in Freshservice. Requires workspace_id, schedule_id, and id. Returns id, name, description, timezone, status, start_date, end_date, rosters (with members and shift events), shift_event_overrides, is_only_overridden_events, and escalation_path in the response.

list_all_freshservice_schedule_shifts

List all shifts in a specific on-call schedule in Freshservice using workspace_id and schedule_id. Returns fields including id, name, description, timezone, status, start_date, end_date, rosters, shift_events, and related user details for each shift.

get_single_freshservice_schedule_shift_by_id

Get details about a specific schedule-shifts in Freshservice using workspace_id, schedule_id, and id. Returns fields such as name, description, timezone, status, start_date, end_date, rosters (with members), shift_events, shift_event_overrides, and escalation_path.

delete_a_freshservice_schedule_shift_by_id

Delete a shift in Freshservice on-call schedule. Requires workspace_id, schedule_id, and id. No content is returned in the response.

update_a_freshservice_shift_override_by_id

Create, update, or delete a shift-override in Freshservice for a specific workspace_id, schedule_id, and shift_id. Returns fields such as shift id, name, timezone, status, start_date, rosters, and shift_events with override status in the response.

list_all_freshservice_user_shift_oncall_calender_events

List oncall calendar events for a user shift in Freshservice. Requires start_time, end_time, shift_id, schedule_id, and user_id. Returns shift_events with event and user details including id, event time, overridden, roster_type, shift, and schedule info.

list_all_freshservice_user_schedule_oncall_calender_events

List oncall calendar events for a user in Freshservice using schedule_id, start_time, end_time, and user_id. Returns shift_events with event_start_date_time, event_end_date_time, user details, shift details, schedule details, overridden, and roster_type.

list_all_freshservice_incidents

List all incidents in Freshservice for a given status_page_id. Returns incidents with fields: id, title, description, status, type, created_at, updated_at, started_at, ended_at, impacted_services, and ticket_id.

get_single_freshservice_incident_by_id

Get incident details in Freshservice. Requires ticket_id, status_page_id, and id. Returns id, title, description, status, created_at, updated_at, started_at, ended_at, impacted_services, user_id, and ticket_id fields in the response.

create_a_freshservice_incident

Create an incident in Freshservice for a specific ticket_id and status_page_id. Returns id, title, description, started_at, ended_at, impacted_services, status, created_at, updated_at, user_id, and ticket_id in the response.

update_a_freshservice_incident_by_id

Update an incident in Freshservice using ticket_id, status_page_id, and id. Returns fields such as created_at, updated_at, description, impacted_services, started_at, ended_at, status, title, user_id, and ticket_id in the response.

delete_a_freshservice_incident_by_id

Delete an incident in Freshservice. Requires ticket_id, status_page_id, and id. Deleted incidents are permanently lost. No content is returned in the response.

list_all_freshservice_incident_updates

List all updates for an incident in Freshservice. Requires ticket_id, status_page_id, and incident_id. Returns id, message, created_at, updated_at, posted_on, user_id, and status_id for each update in the response.

create_a_freshservice_incident_update

Create an incident update in Freshservice. Requires ticket_id, status_page_id, and incident_id. Returns incident_update fields: id, message, posted_on, created_at, updated_at, user_id, and status_id.

update_a_freshservice_incident_update_by_id

Edit an incident update in Freshservice. Requires ticket_id, status_page_id, incident_id, and id. Returns created_at, id, message, posted_on, updated_at, user_id, and status_id fields in the response.

delete_a_freshservice_incident_update_by_id

Delete an incident update in Freshservice. Requires ticket_id, status_page_id, incident_id, and id. The update is permanently deleted and key response is HTTP 204 No Content.

list_all_freshservice_incident_statuses

List all incident statuses in Freshservice for the given status_page_id. Returns id, position, name, and color for each incident status.

list_all_freshservice_maintenances

List all maintenances in Freshservice for a specific status_page_id. Returns maintenances with fields: id, title, description, status, started_at, ended_at, impacted_services, notifications, created_at, updated_at, user_id, maintenance_window_id.

get_single_freshservice_change_maintenance_by_id

Get details about a specific change-maintenance in Freshservice. Requires change_id, status_page_id, and id. Returns key fields: created_at, description, started_at, ended_at, status, title, impacted_services, notifications, updated_at, user_id, maintenance_window_id.

create_a_freshservice_change_maintenance

Create a maintenance from a change in Freshservice. Requires change_id and status_page_id. Returns fields such as id, title, description, started_at, ended_at, impacted_services, notifications, status, user_id, maintenance_window_id, created_at, and updated_at in the response.

update_a_freshservice_change_maintenance_by_id

Update a maintenance from a change in Freshservice using change_id, status_page_id, and id. Returns created_at, description, ended_at, id, impacted_services, notifications, started_at, status, title, updated_at, user_id, and maintenance_window_id in the response.

delete_a_freshservice_change_maintenance_by_id

Delete a maintenance associated with a change in Freshservice. Requires change_id, status_page_id, and id. No content is returned in the response on success.

get_single_freshservice_maintenance_window_maintenance_by_id

Get maintenance-window-maintenances in Freshservice using maintenance_window_id, status_page_id, and id. Returns fields such as id, title, status, description, impacted_services, notifications, started_at, ended_at, created_at, updated_at, user_id, and maintenance_window_id.

create_a_freshservice_maintenance_window_maintenance

Create a maintenance for a maintenance window in Freshservice. Requires maintenance_window_id and status_page_id. Returns id, title, description, started_at, ended_at, status, impacted_services, notifications, user_id, created_at, updated_at, and maintenance_window_id.

update_a_freshservice_maintenance_window_maintenance_by_id

Update a maintenance for a maintenance window in Freshservice. Requires maintenance_window_id, status_page_id, and id. Returns fields such as created_at, description, ended_at, id, impacted_services, notifications, started_at, status, title, updated_at, user_id, and maintenance_window_id in the response.

delete_a_freshservice_maintenance_window_maintenance_by_id

Delete a maintenance from a maintenance window in Freshservice. Requires maintenance_window_id, status_page_id, and id. A maintenance once deleted is permanently lost. Returns no content in response.

list_all_freshservice_maintenance_statuses

List all maintenance statuses in Freshservice for a specified status_page_id. Returns id, position, name, and color fields for each maintenance status in the response.

list_all_freshservice_change_maintenance_updates

List all maintenance updates for a specific maintenance in Freshservice. Requires change_id, status_page_id, and id. Returns created_at, id, message, posted_on, updated_at, user_id, and status_id for each update.

create_a_freshservice_change_maintenance_update

Create a maintenance update from a change in Freshservice. Requires change_id, status_page_id, and maintenance_id. Returns id, message, posted_on, created_at, updated_at, user_id, and status_id in the response.

update_a_freshservice_change_maintenance_update_by_id

Update a maintenance update in Freshservice. Requires change_id, status_page_id, maintenance_id, and id. Returns maintenance update details including id, message, status_id, posted_on, created_at, updated_at, and user_id.

delete_a_freshservice_change_maintenance_update_by_id

Delete a maintenance update from a change in Freshservice. Requires change_id, status_page_id, maintenance_id, and id. The response returns HTTP 204 No Content upon successful deletion. Deleted updates are permanently lost.

list_all_freshservice_status_pages

List all status pages in Freshservice. Returns an array of status pages with fields: id, domain, name, custom_domain, private, and workspace_id. Requires workspace_id.

list_all_freshservice_service_components

List all service components for a Freshservice status page. Requires status_page_id. Returns each service component's id, name, position, settings, status, type, and nested components in the response.

get_single_freshservice_service_component_by_id

Get a specific service component in Freshservice using status_page_id and id. Returns details such as id, name, position, status, type, components, and settings including start_date, service_id, and uptime_history.