Ticketing
Teamwork Project Management
API integration
Ship Ticketing features without building the integration. Full Teamwork Project Management API access via Proxy, normalized data through Unified APIs — extend models and mappings to fit your product.
Talk to usUse Cases
Why integrate with Teamwork Project Management
Common scenarios for SaaS companies building Teamwork Project Management integrations for their customers.
Automate client project creation from your CRM
SaaS companies building CRM tools for agencies can use Truto to automatically create Teamwork projects (Collections) and populate onboarding task lists (Tickets) when a deal closes, eliminating manual handoff between sales and delivery teams.
Power AI-driven client reporting with live project data
Reporting and analytics platforms can pull open Tickets, Comments, Activities, and user assignments from Teamwork to generate automated client status updates, identify bottlenecks, and surface project health metrics without requiring agencies to manually export data.
Enable resource forecasting across agency teams
Workforce management and capacity planning tools can query Teamwork for open Tickets, assigned Users, and estimated hours to flag over-allocated team members and help agency managers prevent burnout and missed deadlines.
Sync support tickets bidirectionally with Teamwork tasks
Helpdesk and customer support SaaS products can create Tickets in Teamwork when client-reported bugs need engineering attention, and keep Comments and Attachments in sync so support agents and engineers stay aligned without switching tools.
Centralize team and client user directories across tools
SaaS platforms managing agency operations can use Truto's Unified User Directory API to sync Teamwork Users, Groups, and Organizations, ensuring consistent user rosters and preventing internal data from being exposed to external client users.
What You Can Build
Ship these features with Truto + Teamwork Project Management
Concrete product features your team can ship faster by leveraging Truto’s Teamwork Project Management integration instead of building from scratch.
Two-way ticket and comment sync
Keep Teamwork tasks and comments synchronized with your app's internal task or issue tracker, so updates flow in both directions without manual copy-paste.
Automated project onboarding pipeline
Programmatically create Collections, populate them with templated Tickets, assign Users, and apply Tags when a trigger fires in your product — like a closed deal or a signed contract.
Client-aware user directory sync
Pull Organizations, Users, and Groups from Teamwork to distinguish internal agency staff from external client users, enforcing proper visibility and permission boundaries in your app.
Activity-driven webhook triggers
Fetch Activities from Teamwork to detect task completions, status changes, and comment additions, then trigger downstream workflows in your product in near real-time.
Custom field and tag mapping engine
Read and write Fields and Tags on Teamwork Tickets to categorize work by priority, SLA tier, or sprint phase, keeping metadata consistent across integrated systems.
Cross-client project health dashboard
Aggregate Tickets, Ticket Priorities, Collections, and Attachments across multiple Teamwork Workspaces to surface a unified view of project status, blockers, and deliverable progress.
Unified APIs
Unified APIs for Teamwork Project Management
Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.
Unified User Directory API
Activities
Activities are the actions performed by users in the source application.
Groups
Groups are a collection of users in the source application. In some applications, they might also be called Teams.
Me
Organizations
Organizations are the top level entity in the source application. Users are associated with an organization.
Users
The User object represents a User.
Workspaces
Workspaces represent concepts like teams, workspaces, projects in apps that support them
Unified Ticketing API
Accounts
Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them.
Attachments
Attachments are the files associated with a ticket or a comment.
Collections
Tickets and contacts can be grouped into Collections. Collection resource usually maps to the various grouping systems used in the underlying product. Some examples are lists, projects, epics, etc. You can differentiate between these grouping systems using the type attribute of a Collection.
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Fields
Fields represent the attributes defined for various entities in the underlying product. Depending on the underlying product, custom attributes can be defined by a User on various entities like Ticket, Contact, etc. is_user_defined attribute within Field can be used to differentiate between custom and system defined Fields.
Tags
Tags represent a common classification approach used in various ticketing systems. A Ticket may have one or more Tags associated with them.
Teams
Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
Ticket Priorities
Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities.
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
Workspaces
Workspaces represent the top-level subdivision in a ticketing system. They usually have their own set of settings, tickets, statuses, priorities and users. Some of the usual terminologies used by the products for the top-level subdivision are projects, bases, spaces, workspace, etc. A Workspace could belong to an Organization.
How It Works
From zero to integrated
Go live with Teamwork Project Management in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Teamwork Project Management account
Use Truto’s frontend SDK to connect your customer’s Teamwork Project Management account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Teamwork Project Management
Truto’s Proxy API is a 1-to-1 mapping of the Teamwork Project Management API. You call us, we call Teamwork Project Management, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Teamwork Project Management’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Teamwork Project Management on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
Which Truto Unified APIs are available for Teamwork Project Management?
Teamwork is supported through both the Unified Ticketing API (covering Accounts, Attachments, Collections, Comments, Fields, Tags, Teams, Ticket Priorities, Tickets, Users, and Workspaces) and the Unified User Directory API (covering Activities, Groups, Me, Organizations, Users, and Workspaces). These unified models map to Teamwork's native concepts like Projects, Tasks, Milestones, and Teams.
Are there pre-built tools available for Teamwork, or is it built on request?
Teamwork currently has no pre-built tools in Truto's catalog. Integration tooling is built on request — reach out to Truto to scope what you need and get the integration provisioned for your use case.
How does Truto handle authentication for Teamwork?
Truto manages the full OAuth flow for your end users connecting their Teamwork accounts. Your application never touches raw credentials — Truto handles token exchange, storage, and refresh so you can focus on building features.
How does Teamwork's data model map to Truto's Unified Ticketing API?
Teamwork Projects map to Collections, Tasks and Milestones map to Tickets, and Teamwork's native tags, custom fields, and priorities map to Tags, Fields, and Ticket Priorities respectively. Comments and Attachments on tasks map directly to their unified counterparts.
Can I distinguish between internal agency users and external client users?
Yes. Using the Unified User Directory API, you can read Users, Groups, and Organizations from Teamwork. Teamwork natively separates agency team members from client collaborators, and this distinction is accessible through the unified models so your app can enforce appropriate data boundaries.
Does Truto handle pagination and rate limits for Teamwork's API?
Yes. Truto abstracts away Teamwork's pagination logic and respects its rate limits automatically. You interact with a consistent, paginated response format regardless of the underlying API's quirks.
Teamwork Project Management
Get Teamwork Project Management integrated into your app
Our team understands what it takes to make a Teamwork Project Management integration successful. A short, crisp 30 minute call with folks who understand the problem.
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