Helpdesk
Zoho Lens
API integration
Ship Helpdesk features without building the integration. Full Zoho Lens API access via Proxy — extend models and mappings to fit your product.
Talk to usUse Cases
Why integrate with Zoho Lens
Common scenarios for SaaS companies building Zoho Lens integrations for their customers.
Escalate support tickets to live AR sessions
Helpdesk and live chat SaaS companies can let their agents launch a Zoho Lens AR session directly from a ticket or chat thread, sending the customer an invite link without leaving the support interface. This reduces back-and-forth and accelerates first-contact resolution for hardware and physical product issues.
Embed remote visual assistance into field service workflows
Field service management platforms can integrate Zoho Lens so dispatchers and senior engineers provide real-time AR guidance to on-site technicians. This avoids costly truck rolls and lets junior techs resolve complex repairs with expert oversight.
Attach AR session recordings and snapshots to CRM or ticket records
B2B SaaS products can automatically pull session recordings, AR-annotated screenshots, and chat logs from Zoho Lens after a session ends and attach them to the relevant ticket, work order, or customer record for compliance and audit trails.
Schedule remote inspections from claims or audit platforms
InsurTech and property management SaaS can programmatically schedule Zoho Lens sessions for virtual damage assessments or site audits, tying session times to their own calendaring and dispatch boards to streamline adjuster workflows.
Auto-provision Zoho Lens licenses for support agents
SaaS platforms managing large support teams can sync their internal user directories with Zoho Lens organization and user data, enabling automatic seat provisioning and deprovisioning without manual IT intervention.
What You Can Build
Ship these features with Truto + Zoho Lens
Concrete product features your team can ship faster by leveraging Truto’s Zoho Lens integration instead of building from scratch.
One-click AR session launcher inside tickets
Add an 'Initiate AR Session' button to your ticket or chat UI that programmatically creates a Zoho Lens session and delivers the invite link to the customer via SMS, email, or in-app chat.
Post-session media sync to parent records
Automatically fetch session recordings, AR snapshots, and chat transcripts from Zoho Lens and attach them to the originating ticket, work order, or CRM deal once a session ends.
Scheduled remote inspection booking
Let agents or adjusters schedule future Zoho Lens AR sessions from within your platform's calendar or dispatch board, with automatic rescheduling and conflict detection.
Active session dashboard for dispatchers
Surface a real-time view of all ongoing Zoho Lens sessions so team leads and dispatchers can monitor workload, join calls for quality assurance, or reassign sessions on the fly.
Agent-to-Lens user mapping and provisioning
Automatically map your platform's agent IDs to Zoho Lens user accounts and manage license provisioning as team members are added or removed.
Session analytics embedded in reporting
Pull session metadata — duration, participant count, resolution outcome — into your product's analytics layer to track metrics like average handle time and remote-assist adoption.
How It Works
From zero to integrated
Go live with Zoho Lens in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Zoho Lens account
Use Truto’s frontend SDK to connect your customer’s Zoho Lens account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Zoho Lens
Truto’s Proxy API is a 1-to-1 mapping of the Zoho Lens API. You call us, we call Zoho Lens, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Zoho Lens’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Zoho Lens on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
What authentication method does Zoho Lens use?
Zoho Lens uses OAuth 2.0 via the Zoho Accounts platform. Truto manages the full OAuth flow — token acquisition, refresh, and secure storage — so your end users simply authorize their Zoho Lens account through a connect dialog.
Is a Truto Unified API available for Zoho Lens today?
Zoho Lens is not yet covered by a pre-built Unified API or standard tool set in Truto. It is available as a build-on-request integration — Truto will build and maintain the connector to the Zoho Lens REST API based on the specific endpoints and workflows your product needs.
What Zoho Lens API capabilities can Truto expose?
Zoho Lens offers a RESTful API covering session creation, session scheduling and rescheduling, active session listing, session recording and snapshot bulk download, user info retrieval, and organization management. Truto can build proxy or unified access to any combination of these endpoints.
How does Truto handle pagination and rate limits for Zoho Lens?
Truto abstracts away Zoho's API-specific pagination schemes and respects Zoho's rate limit headers automatically, including retry logic with backoff. Your application receives a consistent, cursor-based pagination interface regardless of the underlying Zoho implementation.
Can my end users connect their own Zoho Lens accounts?
Yes. Truto provides an embeddable connect UI (Link Kit) that your end users interact with to authorize their Zoho Lens organization. Each connected account gets its own secure credential managed by Truto, so you never handle raw tokens.
How long does it take to get the Zoho Lens integration built?
Build-on-request integrations are scoped and delivered based on the endpoints you need. Reach out to Truto with your target workflows — session creation, media retrieval, user provisioning, etc. — and the team will provide a timeline.
Zoho Lens
Get Zoho Lens integrated into your app
Our team understands what it takes to make a Zoho Lens integration successful. A short, crisp 30 minute call with folks who understand the problem.
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