CRM
Fireberry
API integration
Ship CRM features without building the integration. Full Fireberry API access via Proxy, normalized data through Unified APIs — extend models and mappings to fit your product.
Talk to usUse Cases
Why integrate with Fireberry
Common scenarios for SaaS companies building Fireberry integrations for their customers.
Sync Fireberry users into your SaaS for ownership mapping
If your product assigns tasks, tickets, or leads to specific reps, you need to know who's who inside your customer's CRM. Pulling the Fireberry user directory via Truto's Unified User Directory API lets you map ownership accurately without asking end users to manually configure assignments.
Power AI support tools with CRM user context
An AI customer service platform can query Fireberry's user directory to identify the correct service agent for ticket routing or escalation. Knowing agent roles and team structure ensures automated workflows assign work to the right person.
Enable sales dialers to route calls to the right rep
Telephony SaaS products need to look up which Fireberry user owns a given account or lead so inbound calls can be routed correctly. Syncing the user directory via Truto gives your dialer the rep-level context it needs without custom API work per customer.
Build role-aware dashboards for RevOps tools
Revenue operations platforms can pull Fireberry's internal user list to build team-aware reporting views — grouping pipeline metrics by rep, manager, or department — so your customers see their CRM org structure reflected natively in your product.
What You Can Build
Ship these features with Truto + Fireberry
Concrete product features your team can ship faster by leveraging Truto’s Fireberry integration instead of building from scratch.
Automated rep directory sync
Pull the full list of Fireberry users — names, emails, and roles — into your product on a recurring schedule so assignment dropdowns and ownership fields stay current.
User-to-owner mapping for ticket or lead routing
Match incoming records to the correct Fireberry user so your product can auto-assign tickets, tasks, or leads to the right rep without manual configuration.
Team structure import for org-aware reporting
Import Fireberry's user hierarchy to power team-level roll-ups, manager views, and permission scoping inside your analytics or enablement tool.
Agent availability lookup for support platforms
Query Fireberry's user directory to determine which service agents exist and can be assigned new cases, enabling smarter workload distribution from your support SaaS.
CRM user onboarding wizard
During your product's setup flow, let customers connect Fireberry and instantly see their user list populated — reducing time-to-value and eliminating CSV imports.
Unified APIs
Unified APIs for Fireberry
Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.
Unified User Directory API
Users
The User object represents a User.
How It Works
From zero to integrated
Go live with Fireberry in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Fireberry account
Use Truto’s frontend SDK to connect your customer’s Fireberry account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Fireberry
Truto’s Proxy API is a 1-to-1 mapping of the Fireberry API. You call us, we call Fireberry, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Fireberry’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Fireberry on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
What Unified APIs does Truto support for Fireberry today?
Truto currently supports the Unified User Directory API (Users) for Fireberry. This lets you list and read Fireberry user records through a standardized schema. Additional unified APIs and tools can be built on request.
Are there pre-built tools for Fireberry objects like Leads, Contacts, or Deals?
Not yet. Fireberry tools for standard CRM objects are built on request. If your use case requires reading or writing Leads, Contacts, Accounts, Deals, or Tickets, reach out and Truto can scope and build the integration for you.
How does authentication work for Fireberry integrations through Truto?
Truto handles the authentication flow with Fireberry's REST API on behalf of your end users. Your customers connect their Fireberry accounts through Truto's embedded linking flow, and Truto manages token storage and refresh so you don't have to.
Does Fireberry support custom fields and objects, and can Truto handle that?
Yes, Fireberry is heavily customizable — customers frequently create custom objects, fields, and picklists. Fireberry's API supports dynamic schema discovery. When Truto builds additional tools for Fireberry, custom field support can be scoped into the integration.
Can I get real-time updates from Fireberry through Truto?
Fireberry supports webhooks for events like Lead Created or Deal Won. Webhook-based syncing can be part of a custom integration built by Truto on request. For the Unified User Directory API, data is fetched on demand via API calls.
How quickly can Truto build new Fireberry tools if I need more than the User Directory API?
Truto builds integrations on request and scopes them to your specific use case. Turnaround depends on complexity, but common CRM object CRUD and activity logging patterns are well-understood and typically fast to ship.
Fireberry
Get Fireberry integrated into your app
Our team understands what it takes to make a Fireberry integration successful. A short, crisp 30 minute call with folks who understand the problem.
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