Helpdesk
Missive
API integration
Ship Helpdesk features without building the integration. Full Missive API access via Proxy, normalized data through Unified APIs, and 30+ MCP-ready tools for AI agents — all extensible to your exact use case.
Talk to usUse Cases
Why integrate with Missive
Common scenarios for SaaS companies building Missive integrations for their customers.
AI copilot that drafts replies inside your customers' Missive inbox
If you're building an AI support agent, you can listen for new messages via webhooks, run them through your LLM, and push a human-reviewable draft directly into the Missive conversation — letting agents send with one click instead of copy-pasting from a separate tool.
Sync CRM contacts bidirectionally with Missive contact books
Vertical CRMs and customer data platforms can keep contact records, custom properties, and groupings in lockstep with Missive, so support agents always see the freshest account context without manual data entry.
Auto-triage inbound conversations with labels and task assignments
Workflow automation and routing SaaS products can classify incoming Missive conversations by intent or sentiment, apply shared labels for categorization, and create tasks assigned to the right team — all programmatically through Truto's unified layer.
Inject operational context into email threads as internal posts
E-commerce, logistics, or billing platforms can push real-time event updates (refund approved, shipment delayed, invoice overdue) as internal posts inside the relevant Missive conversation, giving agents full context without exposing system notes to the customer.
Build a unified reporting layer across helpdesk tools including Missive
Analytics and BI SaaS products can pull conversation data, team structures, and analytics reports from Missive alongside other helpdesk tools through Truto's Unified Ticketing API, giving ops leaders a single dashboard across all their support channels.
What You Can Build
Ship these features with Truto + Missive
Concrete product features your team can ship faster by leveraging Truto’s Missive integration instead of building from scratch.
AI-assisted draft injection
Read full conversation history with list_all_missive_conversation_messages, generate a suggested reply, and insert it as a draft via create_a_missive_draft for agent review before sending.
Two-way contact sync with Missive contact books
Enumerate contact books and groups, then create or update contacts in real time so your CRM and Missive always reflect the same customer data.
Automated conversation labeling and routing
Apply shared labels to conversations programmatically and create tasks assigned to specific agents or teams based on your own classification logic.
In-thread operational notifications via internal posts
Use create_a_missive_post to append system-generated updates (order status, payment events, SLA alerts) inside an existing conversation without the customer ever seeing them.
Webhook-driven event pipeline
Register webhooks with create_a_missive_webhook to trigger your application logic the moment a new message, assignment, or label change occurs in Missive.
Cross-tool ticket and user directory normalization
Map Missive conversations, teams, users, and labels to Truto's Unified Ticketing API resources (Tickets, Tags, Teams, Users, Workspaces) so your product works identically whether the customer uses Missive or another helpdesk.
SuperAI
Missive AI agent tools
Comprehensive AI agent toolset with fine-grained control. Integrates with MCP clients like Cursor and Claude, or frameworks like LangChain.
list_all_missive_users
Retrieves all users belonging to organizations to which the authenticated user has membership in a Missive account. The response includes user details such as user ID, name, and email.
list_all_missive_teams
Retrieves a list of teams within organizations to which the authenticated user belongs and has permission to access. The response includes details such as its unique ID, name, and associated organization.
list_all_missive_organizations
Retrieves a list of all organizations/team spaces to which the authenticated user belongs to the Massive account. The response includes details such as its unique ID, name, and any relevant metadata accessible to the authenticated user.
list_all_missive_conversations
Returns a list of conversations visible to the authenticated user in the Missive account. It must be filtered by the mailbox, shared label, or team. Each conversation includes its unique ID, subject, creation date, latest message subject, participants (users and external authors), message and attachment counts, associated organization and team details, the timestamp of the last activity, and direct URLs to access the conversation within Missive.
get_single_missive_conversation_by_id
Retrieves a single conversation from the Missive account. It always requires an ID to fetch.
list_all_missive_conversation_messages
Retrieves a list of messages within a specific conversation. The conversation_id parameter is required to specify the conversation. Each message includes details such as subject, preview text, sender and recipient information, timestamps, and attachments if present.
list_all_missive_conversation_comments
Retrieves a list of comments within a specific conversation. The conversation_id parameter is required to specify the conversation. Each comment includes the comment text (body), creation timestamp (created_at), author details (author), attachment information (if provided), and an associated task (if one exists).
list_all_missive_shared_labels
Retrieves shared labels in organizations the authenticated user is part of and has access to.
create_a_missive_shared_label
Create one or more shared labels in Missive. Requires name and organization. Returns shared_labels with id, name, name_with_parent_names, color, parent, and organization fields.
update_a_missive_shared_label_by_id
Update one or more shared-labels in Missive using id. Returns updated shared_labels including name, color, parent, visibility, and sharing settings.
missive_attachments_download
Use this endpoint to download a specific file attachment associated with a message or comment.
list_all_missive_contacts
List contacts in Missive. Requires contact_book. Returns id, first_name, last_name, starred, contact_book, deleted, modified_at, infos, and memberships fields for each contact.
get_single_missive_contact_by_id
Get a specific contact in Missive using id. Returns key details about the contact. A 404 is returned if the contact has been deleted.
create_a_missive_contact
Create contact(s) in Missive. Requires contact_book in the request body. Returns contacts with fields such as id, first_name, last_name, starred, contact_book, infos, memberships, and modified_at.
update_a_missive_contact_by_id
Update one or more contacts in Missive using id. Returns the updated contacts with embedded memberships and infos in the response.
list_all_missive_contact_books
Retrieve all contact books accessible by the authenticated user in the Massive account. Contact books in Missive store contacts and can be private or shared among organization members/users.
list_all_missive_contact_groups
List contact groups or organizations linked to a contact book in Missive. Requires contact_book and kind. Returns contact_groups including id and name.
create_a_missive_draft
Create a new draft in Missive. Returns the created draft object including subject, body, to_fields, from_field and other configuration details. Requires specifying draft content and recipient data.
delete_a_missive_draft_by_id
Delete a draft in Missive. Requires id. Returns confirmation of deletion for the specified draft.
list_all_missive_messages
List messages in Missive matching a specific email_message_id. Returns up to 10 messages if multiple exist, each including headers, body, and attachments.
get_single_missive_message_by_id
Get a specific message in Missive by id. Returns key fields including subject, body, from_field, to_fields, attachments, and conversation details such as organization, team, and assignees.
create_a_missive_message
Create a new incoming message in Missive. Requires account. Returns message details including id, subject, body, from_field, to_fields, delivered_at, and attachments.
list_all_missive_responses
List responses for the authenticated user in Missive. Returns each response with fields including id, title, body, subject, organization, user, share_with_team, modified_at, recipients (to_fields, cc_fields, bcc_fields), shared_labels, and attachments details such as filename, url, and size.
get_single_missive_response_by_id
Get a specific response in Missive using id. Returns fields such as id, name, subject, and body representing the saved email or message template details.
create_a_missive_post
Create a post in Missive. Requires notification with title and body, and optionally conversation for appending to an existing one. Returns conversation (conversation id where post was added) and id (post id used for deletion).
delete_a_missive_post_by_id
Delete a post in Missive using its id. Removes the post from the associated conversation. Only organization owners and admins can delete posts in shared conversations. Returns the deleted post's id and conversation fields in response.
create_a_missive_task
Create a new task in Missive. Requires title. Returns id, conversation, title, description, state, assignees, team, and due_at fields in the response.
update_a_missive_task_by_id
Update a specific task in Missive using id. Returns updated fields including title, description, state, assignees, team, and due_at.
create_a_missive_webhook
Create a webhook in Missive to subscribe to specific events. Requires type and url. Returns the id of the created webhook in the response.
delete_a_missive_webhook_by_id
Delete a webhook in Missive using id. This removes the corresponding rule containing the webhook action. Returns confirmation of deletion.
create_a_missive_analytics_report
Create an analytics report in Missive. Requires organization, start, and end. Returns the report id used to retrieve report results.
get_single_missive_analytics_report_by_id
Get an analytics report in Missive using id. Reports expire 60 seconds after completion and return 404 if incomplete, expired, or inexistent. Response includes analytics data for the requested report.
Why Truto
Why use Truto’s MCP server for Missive
Other MCP servers give you a static tool list for one app. Truto gives you a managed, multi-tenant MCP infrastructure across 650+ integrations.
Auto-generated, always up to date
Tools are dynamically generated from curated documentation — not hand-coded. As integrations evolve, tools stay current without manual maintenance.
Fine-grained access control
Scope each MCP server to read-only, write-only, specific methods, or tagged tool groups. Expose only what your AI agent needs — nothing more.
Multi-tenant by design
Each MCP server is scoped to a single connected account with its own credentials. The URL itself is the auth token — no shared secrets, no credential leaking across tenants.
Works with every MCP client
Standard JSON-RPC 2.0 protocol. Paste the URL into Claude, ChatGPT, Cursor, or any MCP-compatible agent framework — tools are discovered automatically.
Built-in auth, rate limits, and error handling
Tool calls execute through Truto’s proxy layer with automatic OAuth refresh, rate-limit handling, and normalized error responses. No raw API plumbing in your agent.
Expiring and auditable servers
Create time-limited MCP servers for contractors or automated workflows. Optional dual-auth requires both the URL and a Truto API token for high-security environments.
Unified APIs
Unified APIs for Missive
Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.
Unified Ticketing API
Attachments
Attachments are the files associated with a ticket or a comment.
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Tags
Tags represent a common classification approach used in various ticketing systems. A Ticket may have one or more Tags associated with them.
Teams
Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
Workspaces
Workspaces represent the top-level subdivision in a ticketing system. They usually have their own set of settings, tickets, statuses, priorities and users. Some of the usual terminologies used by the products for the top-level subdivision are projects, bases, spaces, workspace, etc. A Workspace could belong to an Organization.
How It Works
From zero to integrated
Go live with Missive in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Missive account
Use Truto’s frontend SDK to connect your customer’s Missive account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Missive
Truto’s Proxy API is a 1-to-1 mapping of the Missive API. You call us, we call Missive, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Missive’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Missive on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
What authentication method does the Missive integration use through Truto?
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Which Unified APIs does Truto map Missive data to?
Missive is mapped to the Unified Ticketing API (Tickets, Comments, Attachments, Tags, Teams, Users, Workspaces) and the Unified User Directory API (Me, Users). This means conversations, shared labels, teams, and user profiles are accessible through the same schema you'd use for any other helpdesk integration.
Can I download file attachments from Missive conversations?
Yes. The missive_attachments_download tool lets you retrieve attachment binary data, and this is also exposed through the Attachments resource in the Unified Ticketing API.
Does the integration support creating and managing webhooks programmatically?
Yes. You can register new webhooks with create_a_missive_webhook and remove them with delete_a_missive_webhook_by_id, enabling event-driven architectures without polling.
Can I read both customer-facing messages and internal team comments on a conversation?
Yes. list_all_missive_conversation_messages returns external messages, while list_all_missive_conversation_comments returns internal team comments. Both are available per conversation, giving you full thread context.
How does Truto handle pagination and rate limits for Missive?
Truto manages cursor-based pagination and respects Missive's rate limits automatically. Your application receives clean, paginated responses through a consistent interface without needing to implement retry or back-off logic.
Missive
Get Missive integrated into your app
Our team understands what it takes to make a Missive integration successful. A short, crisp 30 minute call with folks who understand the problem.
Talk to us