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Ticketing

DevRev
API integration

Ship Ticketing features without building the integration. Full DevRev API access via Proxy, normalized data through Unified APIs, and 100+ MCP-ready tools for AI agents — all extensible to your exact use case.

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DevRev

Use Cases

Why integrate with DevRev

Common scenarios for SaaS companies building DevRev integrations for their customers.

01

Sync customer identity and account data into DevRev's knowledge graph

B2B SaaS companies with billing or CRM data can push account tiers, domains, and rev_user identities into DevRev so their customers' support tickets are automatically prioritized by revenue impact — without manual data entry.

02

Automate ticket and issue creation from external signals

Observability, error-tracking, or feedback tools can programmatically create DevRev works (tickets or issues) linked to specific product parts, attaching artifacts like stack traces or logs, so engineering teams get full context without switching tools.

03

Build event-driven status sync via webhooks

SaaS products can subscribe to DevRev webhook events to detect when a work item is resolved or an SLA is breached, then push real-time status updates back to their own UI — closing the loop between developers and end customers.

04

Escalate AI chatbot conversations to human agents in DevRev

Customer support automation platforms can create DevRev conversations with full chat transcripts as timeline entries, linking the rev_user so human agents can pick up exactly where the bot left off without asking the customer to repeat themselves.

05

Enrich product feedback with DevRev's parts taxonomy

Feedback and roadmap tools can query DevRev's parts hierarchy to let end users tag requests to specific product components, then check for existing work items to avoid duplicates and aggregate customer demand signals on a single issue.

What You Can Build

Ship these features with Truto + DevRev

Concrete product features your team can ship faster by leveraging Truto’s DevRev integration instead of building from scratch.

01

Two-way ticket and issue sync

Create, update, and read DevRev works (tickets and issues) from your product, and listen for status changes via webhooks to keep both systems in lockstep.

02

Automated account tier synchronization

Push CRM or billing tier changes into DevRev accounts so support routing and SLA enforcement automatically reflect a customer's current plan.

03

Contextual artifact attachment pipeline

Upload error logs, screenshots, or JSON payloads as DevRev artifacts and link them to works or timeline entries so developers get immediate diagnostic context.

04

Product component picker powered by DevRev parts

Fetch the customer's parts taxonomy via the API and render it in your own UI, letting end users tag bug reports or feature requests to the exact product component.

05

Threaded conversation escalation from chat widgets

Create DevRev conversations and append timeline entries containing chat transcripts, linked to the correct rev_user, for seamless handoff from automated to human support.

06

User directory sync via Unified API

Use Truto's Unified User Directory API to read and manage DevRev users, groups, and organizations alongside other apps your customers already use — with a single schema.

SuperAI

DevRev AI agent tools

Comprehensive AI agent toolset with fine-grained control. Integrates with MCP clients like Cursor and Claude, or frameworks like LangChain.

list_all_devrev_me

Get information about the authenticated user in DevRev. Returns fields including id, created_by, created_date, display_id, display_name, display_picture, email, full_name, state, experience_start_date, external_identities, job_history, modified_by, modified_date, phone_numbers, and skills.

list_all_devrev_dev_users

List users within your organization in DevRev. Returns fields including id, created_by, created_date, display_id, display_name, email, full_name, state, job_history, modified_by, modified_date, phone_numbers, skills, and external_identities.

get_single_devrev_dev_user_by_id

Get information about a specific user by id in DevRev. Returns fields including id, created_by, created_date, display_id, display_name, display_picture, email, full_name, state, job_history, modified_by, modified_date, phone_numbers, skills, and external_identities.

list_all_devrev_dev_org_auth_connections

List all authentication connections for a Dev organization in DevRev. Returns type, display_name, enabled status, id, client_id, and tenant_domain for each connection.

get_single_devrev_dev_org_auth_connection_by_id

Get details of a specific authentication connection in DevRev by id. Returns type, display_name, enabled status, id, client_id, and tenant_domain fields.

create_a_devrev_dev_org_auth_connection

Create a new enterprise authentication connection in DevRev. Requires specifying the type and configuration parameters. Only 5 connections allowed per organization. Returns the created auth connection details.

update_a_devrev_dev_org_auth_connection_by_id

Update an authentication connection by id in DevRev. Returns the updated auth_connection object with configuration details.

delete_a_devrev_dev_org_auth_connection_by_id

Delete an authentication connection by id in DevRev. Only enterprise connections explicitly set up for a Dev organization can be deleted; default connections cannot be deleted using this method.

devrev_dev_org_auth_connections_toggle

Toggle an authentication connection for a Dev organization by providing the id of the connection and the toggle action (enable or disable). At least one authentication connection must remain enabled.

list_all_devrev_rev_orgs

Get list of Rev organizations belonging to the authenticated user's Dev Organization in DevRev. Returns id, created_by, created_date, description, display_id, display_name, external_ref, modified_by, modified_date, and domain for each organization.

get_single_devrev_rev_org_by_id

Get information about a specific Rev organization in DevRev. Requires id or accountstring. Returns id, created_by, created_date, description, display_id, display_name, external_ref, modified_by, modified_date, and domain fields.

create_a_devrev_rev_org

Create a Rev organization with display_name in DevRev. Returns the created rev_org object with details including id, description, environment, and tier.

update_a_devrev_rev_org_by_id

Update Rev organization information by id in DevRev. Returns updated rev_org object with properties including description, display_name, environment, external_ref, and tier.

delete_a_devrev_rev_org_by_id

Delete a Rev organization by id in DevRev. Requires id.

list_all_devrev_sys_users

List system users in DevRev. Returns id, created_by, created_date, display_id, display_name, display_picture, email, full_name, modified_by, modified_date, phone_numbers, and state for each user.

update_a_devrev_sys_user_by_id

Update a system user by id in DevRev. Returns updated user details including display_names, display_picture, and full_name.

list_all_devrev_rev_users

List all Rev Users in DevRev. Returns fields including id, created_by, created_date, description, display_id, display_name, email, external_ref, full_name, modified_by, modified_date, phone_numbers, rev_org, and state.

get_single_devrev_rev_user_by_id

Get Rev user by id in DevRev. Returns fields including id, created_by, created_date, description, display_id, display_name, display_picture, email, external_ref, full_name, modified_by, modified_date, phone_numbers, rev_org, and state.

create_a_devrev_rev_user

Create a Rev user for a Rev organization in DevRev. Returns the created rev_user object with details such as id, display_name, email, phone_numbers, and rev_org.

update_a_devrev_rev_user_by_id

Update a Rev user by id in DevRev. Returns the updated rev_user object including fields such as display_name, email, description, and phone_numbers.

delete_a_devrev_rev_user_by_id

Delete a Rev user by id in DevRev. Requires id. The response confirms the deletion of the specified Rev user.

list_all_devrev_groups

List available groups in DevRev. Returns fields including id, created_by, created_date, modified_by, modified_date, and display_id for each group.

get_single_devrev_group_by_id

Get information about a specific group in DevRev by id. Returns group details including id, created_by and modified_by user info, created_date, modified_date, and display identifiers.

create_a_devrev_group

Create a new group in DevRev with required parameters description and name. Returns group id, created_by and modified_by user details, created_date, modified_date, and display_id.

update_a_devrev_group_by_id

Update group by id in DevRev. Returns the updated group's id, name, description, and owner.

list_all_devrev_group_members

List members of a group in DevRev by group. Returns member details including type, id, display_id, display_name, email, full_name, state, and member_rev_org info.

create_a_devrev_group_member

Add a member to a group in DevRev. Requires group and member IDs. Optionally specify member_rev_org if the member is a rev user. Returns the added member details.

delete_a_devrev_group_member_by_id

Remove a member from a group in DevRev. Requires group and member. Optionally specify member_rev_org if the member is a rev user. Returns confirmation of removal.

list_all_devrev_accounts

Get a list of accounts in DevRev. Returns accounts with fields including id, owned_by (user details), created_by, created_date, description, display_id, display_name, domains, external_refs, modified_by, modified_date, tier, and websites.

get_single_devrev_account_by_id

Get information about a specific account in DevRev by id. Returns fields including id, owned_by (type, id, display_id, display_name, display_picture, email, full_name, state), created_by, created_date, description, display_id, display_name, domains, external_refs, modified_by, modified_date, tier, and websites.

create_a_devrev_account

Create an account in DevRev with the required display_name. Returns the created account's details including id, display_name, description, domains, external_refs, owned_by, tier, and websites.

update_a_devrev_account_by_id

Update an account's information in DevRev using id. Returns the updated account object including properties like description, display_names, domains, external_refs, owned_by, tier, and websites.

delete_a_devrev_account_by_id

Delete an account by id in DevRev. Requires id. The response confirms the deletion.

devrev_accounts_export

Export a collection of accounts in DevRev. Returns the accounts array with account details.

list_all_devrev_artifacts

List artifacts attached to an object in DevRev. Requires parent_id to filter artifacts. Returns artifact id, created_by and modified_by user info, created_date, modified_date, display_id, and file details.

get_single_devrev_artifact_by_id

Get information about a specific artifact by id in DevRev. Returns artifact details including id, created_by, created_date, display_id, file info, modified_by, modified_date, and version metadata.

create_a_devrev_artifact

Create an artifact and generate an upload URL by providing file_name. Returns id (artifact's ID) and url (upload URL) in the response.

devrev_artifacts_locate

Get the download URL for an artifact in DevRev by providing the artifact id. Returns the URL to download the specified artifact.

list_all_devrev_parts

List parts in DevRev. Returns an array of parts with fields including id, name, type, owned_by (user details), artifacts (files), created_by, created_date, description, modified_by, modified_date, and tags.

get_single_devrev_part_by_id

Get information about a specific part by id in DevRev. Returns fields including type, id, name, owned_by (users), artifacts, created_by, created_date, description, display_id, modified_by, modified_date, and tags.

create_a_devrev_part

Create a new part in DevRev with required fields: type, name, owned_by, and parent_part. Returns the created part including its id, type, name, owned_by, parent_part, and optional description, artifacts, and tags.

update_a_devrev_part_by_id

Update a part by id in DevRev. Returns the updated part's type, id, name, ownership details, artifacts, creator, creation and modification dates, description, display_id, modifier, and tags.

delete_a_devrev_part_by_id

Delete a part by id in DevRev. Requires id. Returns success confirmation.

list_all_devrev_tags

List available tags in DevRev. Returns tags with fields id, name, allowed_values, created_by, created_date, description, display_id, modified_by, and modified_date.

get_single_devrev_tag_by_id

Get information about a specific tag in DevRev by id. Returns tag fields including id, name, allowed_values, created_by, created_date, description, display_id, modified_by, and modified_date.

create_a_devrev_tag

Create a new tag in DevRev with a unique name. Returns the created tag including its name, allowed_values, and description.

update_a_devrev_tag_by_id

Update a tag's information in DevRev using id. Returns the updated tag including id, name, description, and allowed_values.

delete_a_devrev_tag_by_id

Delete a tag by id in DevRev. Returns the response for the delete operation.

list_all_devrev_timeline_entries

List timeline entries for an object in DevRev. Requires object parameter. Returns timeline entries with fields including id, type, body, created_by, created_date, modified_by, modified_date, visibility, and related artifacts.

get_single_devrev_timeline_entry_by_id

Get a timeline entry by id in DevRev. Returns fields including type, id, object, object_display_id, artifacts (id, display_id, file details), body, body_type, created_by (user details), created_date, display_id, modified_by (user details), modified_date, object_type, references, snap_kit_body, snap_widget_body, and visibility.

create_a_devrev_timeline_entry

Create a timeline entry for an object in DevRev. Requires type as 'timeline_comment' and object id. Returns timeline entry with id, object, artifacts, body, body_type, created_by, created_date, modified_by, modified_date, visibility, and references.

update_a_devrev_timeline_entry_by_id

Update a timeline entry by id in DevRev. Returns the updated timeline entry including id, body, body_type, artifacts, created_by, created_date, modified_by, modified_date, object_type, references, snap_kit_body, snap_widget_body, and visibility.

delete_a_devrev_timeline_entry_by_id

Delete a timeline entry by id in DevRev. Requires id of the timeline entry to delete. Returns the response to the delete operation.

list_all_devrev_webhooks

List webhooks in DevRev. Returns id, secret, status, url, created_by, created_date, modified_by, modified_date, display_id, and event_types for each webhook.

get_single_devrev_webhook_by_id

Get information about a specific webhook in DevRev by id. Returns webhook fields including id, secret, status, url, created_by, created_date, display_id, event_types, modified_by, and modified_date.

create_a_devrev_webhook

Create a webhook in DevRev with the required url. Returns webhook id, url, event_types, and secret if provided or generated.

update_a_devrev_webhook_by_id

Update a webhook by id in DevRev. Returns the updated webhook object including its status, url, secret, and event types. If active, webhook status transitions to 'unverified' until verified.

delete_a_devrev_webhook_by_id

Delete webhook with id. Returns the response to the delete operation in DevRev.

devrev_webhooks_event

Create a webhook event in DevRev with required id and webhook_id. Returns event details including account information with id, owned_by users, created_by, description, display_id, display_name, domains, external_refs, modified_by, tier, and websites.

list_all_devrev_works

List work items in DevRev. Returns fields including id, type, title, applies_to_part, created_by, owned_by, reported_by, priority, priority_v2, stage, sla_summary, sprint, tags, body, created_date, modified_date, and artifacts.

get_single_devrev_work_by_id

Get information about a specific work item in DevRev using id. Returns the work item's details including key fields.

create_a_devrev_work

Create a new work item of type issue or ticket in DevRev. Requires type, applies_to_part, owned_by, and title. Returns the created work with fields including id, type, owned_by, title, applies_to_part, artifacts, body, created_by, created_date, priority, reported_by, sprint, stage, tags, target_close_date, and target_start_date.

update_a_devrev_work_by_id

Update a work item by id in DevRev. Returns updated work fields including id, title, body, priority, stage, and target_close_date.

delete_a_devrev_work_by_id

Delete a work by id in DevRev. Requires id of the work to be deleted.

devrev_works_export

Export a collection of work items in DevRev. Supports filtering by parameters such as applies_to_partlist, created_by, issue.accounts, issue.priority, owned_by, reported_by, stage.name, state, tags, ticket.channels, and type. Returns an array of work items with detailed fields.

list_all_devrev_articles

List articles in DevRev. Returns fields including id, owned_by (user details), applies_to_parts, article_type, authored_by, created_by, created_date, description, extracted_content, modified_by, modified_date, num_upvotes, num_downvotes, parent, rank, resource, scope, and title.

get_single_devrev_article_by_id

Get an article by id in DevRev. Returns fields including id, owned_by (owners' details), applies_to_parts (capabilities), article_type, authored_by, created_by, created_date, description, display_id, extracted_content, modified_by, modified_date, num_downvotes, num_upvotes, parent, rank, resource (artifacts), scope, and title.

create_a_devrev_article

Create an article in DevRev with required fields applies_to_parts, owned_by, and resource including title. Returns the created article object with details such as status, published_at, and tags.

update_a_devrev_article_by_id

Update an article by id in DevRev. Requires id, set (aliases), and content_blocks. Returns the updated article object including fields like title, description, status, tags, and published_version.

delete_a_devrev_article_by_id

Delete an article by id in DevRev. Requires id. Returns success confirmation.

get_single_devrev_atom_by_id

Get an atom by id in DevRev. Returns fields including type, id, client_id, created_by (user info), created_date, modified_by (user info), modified_date, status, scopes, and token details.

list_all_devrev_conversations

List conversations in DevRev. Returns conversation id, members with details (type, id, display_name, email, state), channels, created_by info, created_date, description, group, messages with body and created_by, metadata, modified_by, owned_by, sla_summary, and title.

get_single_devrev_conversation_by_id

Get information about a specific conversation in DevRev by id. Returns fields including id, members (type, id, display_name, email, state), channels, created_by, created_date, description, group, messages (type, id, body, created_by), metadata, modified_by, owned_by, sla_summary, sla_tracker, stage, and tags.

create_a_devrev_conversation

Create a support conversation in DevRev. Returns the conversation object including id, title, description, members, owned_by, tags, and other conversation details.

update_a_devrev_conversation_by_id

Update a conversation by id in DevRev. Returns the updated conversation fields including title, description, status, tags, members, owners, and channels.

delete_a_devrev_conversation_by_id

Delete a conversation by id in DevRev. Requires id.

list_all_devrev_links

List links for the object with id in DevRev. Returns links array with link details and cursors for pagination.

get_single_devrev_link_by_id

Get information about a specific link in DevRev by id. Returns fields including id, link_type, source and target details with type, id, name, owned_by, display_id, created_by, created_date, modified_by, and modified_date.

create_a_devrev_link

Create a link between two objects in DevRev by specifying link_type, source, and target. Returns the created link object with its details.

delete_a_devrev_link_by_id

Delete a link by id in DevRev. Requires id. Returns an empty response upon successful deletion.

get_single_devrev_service_account_by_id

Get a service account by id in DevRev. Returns fields including id, created_by, created_date, display_id, display_name, display_picture, email, full_name, modified_by, modified_date, phone_numbers, and state.

create_a_devrev_service_account

Create a service account in DevRev with the required display_name. Returns the created service account details including its unique identifier and display name.

devrev_snap_kit_execution_execute

Execute deferred snap-kit actions in DevRev using the required id and actions list containing action_id, timestamp, type, and value. Returns success confirmation.

list_all_devrev_surveys_responses

List survey responses in DevRev. Returns survey_responses array with details of each response. Supports filtering by created_by, dispatch_ids, objects, recipient, stages, surveys, and sorting options.

update_a_devrev_surveys_response_by_id

Update a user's survey response using dispatch_id in DevRev. Returns updated response details including response_channel, response_score, and stage.

list_all_devrev_auth_tokens

Get metadata for all auth tokens filtered by optional client_id, requested_token_type, and subject in DevRev. Returns id, client_id, created_by, created_date, modified_by, modified_date, requested_token_type, scopes, status, subject, token_hint, and expiration details.

get_single_devrev_auth_token_by_id

Get metadata for a specific auth token in DevRev using token_id. Returns token fields including id, client_id, created_by, created_date, expires_at, issued_at, modified_by, modified_date, requested_token_type, scopes, status, subject, and token_hint.

create_a_devrev_auth_token

Create an auth token in DevRev. Returns access_token (JWT), expires_in (token lifetime in seconds), token_type (bearer), and optionally client_id, refresh_token, and scopes.

update_a_devrev_auth_token_by_id

Update token metadata using token_hint and token_id in DevRev. Returns the updated token details including token_id and token_hint.

delete_a_devrev_auth_token_by_id

Delete an auth token by token_id in DevRev. If token_id is not provided, the token ID is taken from the JTI claim of the authorization header.

devrev_auth_tokens_self_delete

Revoke all auth tokens of the specified requested_token_type created by the authenticated user in DevRev.

list_all_devrev_service_level_agreement

List SLAs in DevRev. Returns fields including id, name, status, created_by, created_date, description, evaluation_period, modified_by, modified_date, policies, and sla_type.

get_single_devrev_service_level_agreement_by_id

Get an SLA by id in DevRev. Returns fields including id, name, status, created_by, created_date, description, display_id, evaluation_period, modified_by, modified_date, policies, and sla_type.

create_a_devrev_service_level_agreement

Create an SLA in draft status in DevRev. Requires name. Returns id, name, status, account_filter, compensation, created_by, created_date, description, display_id, evaluation_period, modified_by, modified_date, policies, and sla_type.

update_a_devrev_service_level_agreement_by_id

Update a draft service-level-agreement (SLA) by id in DevRev. Returns the updated SLA object including id, name, description, evaluation_period, and policies.

devrev_service_level_agreement_assign

Assign SLA to a set of Rev organizations in DevRev. Requires rev_orgs list of strings and optional id for the SLA to assign. Returns results with the outcome for each Rev organization.

devrev_service_level_agreement_transition

Change the status of a service-level-agreement by providing id and status in DevRev. Returns the updated SLA object with 14 properties reflecting the new status.

list_all_devrev_sla_trackers

List SLA trackers in DevRev. Returns fields including id, metric_target_summaries (metric_definition id, display_id, name, stage, breached_at, completed_at, completed_in, in_policy, is_out_of_schedule, next_schedule_transition, org_schedule details, remaining_time, status, target_time, warning_target_time), applies_to_id, applies_to_type, created_by and modified_by user details, created_date, display_id, modified_date, removed_sla_metric_history, sla details (id, name, status, display_id, sla_type), sla_policy_id, stage, and status.

get_single_devrev_sla_tracker_by_id

Get SLA tracker by id in DevRev. Returns sla_tracker object with detailed SLA tracker properties.

list_all_devrev_metric_definitions

List metric definitions in DevRev. Returns metric_definitions array with details about each metric definition. Supports filtering by applies_to_type, status, and type.

devrev_keyrings_authorize

Authorize keyrings using code and state parameters in DevRev. Returns OAuth2 authorization callback response.

Why Truto

Why use Truto’s MCP server for DevRev

Other MCP servers give you a static tool list for one app. Truto gives you a managed, multi-tenant MCP infrastructure across 650+ integrations.

01

Auto-generated, always up to date

Tools are dynamically generated from curated documentation — not hand-coded. As integrations evolve, tools stay current without manual maintenance.

02

Fine-grained access control

Scope each MCP server to read-only, write-only, specific methods, or tagged tool groups. Expose only what your AI agent needs — nothing more.

03

Multi-tenant by design

Each MCP server is scoped to a single connected account with its own credentials. The URL itself is the auth token — no shared secrets, no credential leaking across tenants.

04

Works with every MCP client

Standard JSON-RPC 2.0 protocol. Paste the URL into Claude, ChatGPT, Cursor, or any MCP-compatible agent framework — tools are discovered automatically.

05

Built-in auth, rate limits, and error handling

Tool calls execute through Truto’s proxy layer with automatic OAuth refresh, rate-limit handling, and normalized error responses. No raw API plumbing in your agent.

06

Expiring and auditable servers

Create time-limited MCP servers for contractors or automated workflows. Optional dual-auth requires both the URL and a Truto API token for high-security environments.

Unified APIs

Unified APIs for DevRev

Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.

Unified User Directory API

Groups

Groups are a collection of users in the source application. In some applications, they might also be called Teams.

View Docs

Organizations

Organizations are the top level entity in the source application. Users are associated with an organization.

View Docs

Users

The User object represents a User.

View Docs

How It Works

From zero to integrated

Go live with DevRev in under an hour. No boilerplate, no maintenance burden.

01

Link your customer’s DevRev account

Use Truto’s frontend SDK to connect your customer’s DevRev account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.

02

We handle authentication

Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.

03

Call our API, we call DevRev

Truto’s Proxy API is a 1-to-1 mapping of the DevRev API. You call us, we call DevRev, and pass the response back in the same cycle.

04

Unified response format

Every response follows a single format across all integrations. We translate DevRev’s pagination into unified cursor-based pagination. Data is always in the result attribute.

FAQs

Common questions about DevRev on Truto

Authentication, rate limits, data freshness, and everything else you need to know before you integrate.

What authentication method does the DevRev integration use?

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Can I create both tickets and issues through a single endpoint?

Yes. DevRev treats both tickets and issues as 'works'. You use create_a_devrev_work and specify the type (ticket or issue), along with the part it applies to, to route it correctly.

Does the integration support webhooks for real-time event notifications?

Yes. You can create, list, update, and delete DevRev webhooks through Truto, and handle incoming webhook events via devrev_webhooks_event to react to status changes, new comments, and other triggers in real time.

What Unified APIs are available for DevRev?

DevRev is mapped to Truto's Unified User Directory API, which covers Groups, Me, Organizations, and Users. This lets you normalize DevRev identity data alongside other integrations using a single schema.

Can I manage SLAs programmatically through this integration?

Yes. The integration supports creating, updating, listing, and retrieving service level agreements, as well as assigning and transitioning SLAs. You can also list and retrieve SLA trackers to monitor compliance.

How does pagination and rate limiting work?

Truto abstracts pagination across all DevRev list endpoints so you receive consistent cursored responses regardless of DevRev's native pagination style. Rate limit handling, including retries and backoff, is managed by Truto automatically.

DevRev

Get DevRev integrated into your app

Our team understands what it takes to make a DevRev integration successful. A short, crisp 30 minute call with folks who understand the problem.

Talk to us