CRM · Beta
Accelo
API integration
Ship CRM features without building the integration. Full Accelo API access via Proxy, normalized data through Unified APIs — extend models and mappings to fit your product.
Built for specific customer use cases. Issues are resolved quickly.
Talk to usUse Cases
Why integrate with Accelo
Common scenarios for SaaS companies building Accelo integrations for their customers.
Sync CRM data between your product and your customers' Accelo accounts
If your SaaS product manages client relationships, proposals, or sales pipelines, you can use Truto's Unified CRM API to pull and push Accounts, Contacts, and Opportunities from Accelo — letting your users keep their PSA in sync without manual data entry.
Create and manage support tickets in Accelo from your platform
SaaS companies building AI support agents, client portals, or monitoring tools can use Truto's Unified Ticketing API to create Tickets in Accelo, attach Comments with full context, and map them to the correct client Account — so your users' service teams never miss an issue.
Pull task assignments to power external productivity or time-tracking tools
If your product helps teams track time or manage developer workflows, you can fetch Tasks assigned to specific users from Accelo via Truto's Unified CRM API, enabling your users' staff to work in your tool while keeping Accelo's billing and utilization data accurate.
Build white-labeled client portals backed by Accelo data
SaaS products offering branded client portals can pull active Tickets, Tasks, and Account details from Accelo so agencies and service firms can give their end-clients real-time visibility into project status and support requests without exposing their backend system.
Automate deal-to-delivery handoffs from proposal software
CPQ and proposal tools can update Opportunities in Accelo to 'Closed/Won' when a deal is signed, triggering Accelo's built-in automation to spin up projects and notify delivery teams — turning your product into the starting point of your users' entire service workflow.
What You Can Build
Ship these features with Truto + Accelo
Concrete product features your team can ship faster by leveraging Truto’s Accelo integration instead of building from scratch.
Two-way Account and Contact sync
Keep company and contact records in sync between your product and your users' Accelo accounts using the Unified CRM API's Accounts and Contacts resources.
Automated ticket creation from external events
Create Tickets in Accelo with full context — including Comments and Account mapping — whenever an event occurs in your platform, such as a failed monitor check or an unresolved chatbot conversation.
Opportunity status updates on deal close
Push Opportunity stage changes back to Accelo when a proposal is signed or a deal closes in your product, triggering downstream project delivery workflows inside Accelo.
User directory lookup for assignment mapping
Fetch staff members from Accelo via the Unified User Directory API to map task and ticket assignments between your platform and your users' Accelo workspace.
Real-time ticket status dashboard
Pull Ticket Statuses, Ticket Priorities, and active Tickets from Accelo to render a live support queue or client-facing status view inside your product.
Contextual activity logging on tickets
Push Comments (activities) to Accelo Tickets so that chat transcripts, notes, or time entries captured in your product appear as a full audit trail inside your users' Accelo service module.
Unified APIs
Unified APIs for Accelo
Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.
Unified CRM API
Accounts
The accounts represent a company in a CRM.
Contacts
The contacts represent an existing point of contact at a company in a CRM.
Opportunities
The opportunities represent an opportunity in a CRM.
Tasks
The tasks represent a task in a CRM.
Users
The users represent a user in a CRM.
Unified User Directory API
Unified Ticketing API
Accounts
Accounts represent the companies or organizations that you are in contact with. Accounts have one or more Contacts associated with them.
Attachments
Attachments are the files associated with a ticket or a comment.
Comments
Comments represent the communication happening on a Ticket, both between a User and a Contact and the internal things like notes, private comments, etc. A Ticket can have one or more Comments.
Contacts
Contact represent the external people you are in contact with. These could be customers, leads, etc. Contacts can be associated with an Account if the underlying product supports it.
Ticket Priorities
Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities.
Ticket Status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Ticket Types
Ticket Types represent the classification system used by the underlying products for Tickets. Some examples are bugs, feature, incident, etc.
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Workspaces
Workspaces represent the top-level subdivision in a ticketing system. They usually have their own set of settings, tickets, statuses, priorities and users. Some of the usual terminologies used by the products for the top-level subdivision are projects, bases, spaces, workspace, etc. A Workspace could belong to an Organization.
How It Works
From zero to integrated
Go live with Accelo in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Accelo account
Use Truto’s frontend SDK to connect your customer’s Accelo account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Accelo
Truto’s Proxy API is a 1-to-1 mapping of the Accelo API. You call us, we call Accelo, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Accelo’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Accelo on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
What authentication method does Accelo use?
Accelo's API uses OAuth 2.0 for authentication. Truto handles the full OAuth flow — including token refresh — so your end users can securely connect their Accelo accounts without you managing credentials.
Which Truto Unified APIs are available for Accelo?
Accelo is supported through three Unified APIs: the Unified CRM API (Accounts, Contacts, Opportunities, Tasks, Users), the Unified User Directory API (Groups, Me, Users), and the Unified Ticketing API (Accounts, Attachments, Comments, Contacts, Ticket Priorities, Ticket Status, Ticket Types, Tickets, Workspaces).
Are there native Truto tools available for Accelo?
No pre-built tools are available yet. Truto builds tools on request, so if you need specific API operations beyond what the Unified APIs cover — such as Accelo's project, retainer, or invoicing endpoints — you can request them.
Does Truto handle Accelo's API pagination and rate limits?
Yes. Truto abstracts away pagination and rate-limit handling for Accelo's REST API, so you can fetch complete datasets without writing retry logic or cursor management code.
Can I access custom fields on Accelo objects through Truto?
Truto's Unified APIs return standard fields across all integrations. For Accelo-specific custom fields, contact the Truto team to discuss proxy or passthrough access to the underlying Accelo API.
What operations are supported — read-only or read-write?
Truto's Unified APIs generally support both read and write operations. You can list and create Accounts, Contacts, Opportunities, Tasks, Tickets, and Comments. The exact supported operations per resource are documented in Truto's API reference.
Accelo
Get Accelo integrated into your app
Our team understands what it takes to make a Accelo integration successful. A short, crisp 30 minute call with folks who understand the problem.
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