Survey
Qualtrics CoreXM
API integration
Ship Survey features without building the integration. Full Qualtrics CoreXM API access via Proxy, normalized data through Unified APIs — extend models and mappings to fit your product.
Talk to usUse Cases
Why integrate with Qualtrics CoreXM
Common scenarios for SaaS companies building Qualtrics CoreXM integrations for their customers.
Trigger support workflows from negative survey responses
SaaS companies building customer success or support platforms can listen for low NPS or CSAT scores from Qualtrics and automatically create high-priority tickets in their users' connected ticketing tools via Truto's Unified Ticketing API, cutting churn response times from days to minutes.
Enrich user profiles with survey sentiment data
Product-led growth CRMs and customer intelligence platforms can pull Qualtrics survey responses and sentiment scores back into user records, giving sales and CS teams real-time context on how accounts actually feel about the product.
Automate post-resolution CSAT collection
Helpdesk and support platforms can trigger Qualtrics surveys when a ticket is marked closed and append the resulting score to the ticket record, offering their customers a seamless closed-loop feedback workflow without building survey infrastructure from scratch.
Sync employee directories for lifecycle survey automation
HR and people analytics platforms can use Truto's Unified User Directory API to detect new hires or role changes, then push those contacts into Qualtrics mailing lists to trigger milestone-based surveys like 30-day onboarding check-ins or exit interviews.
Centralize experience data alongside operational metrics
Analytics and BI platforms can ingest Qualtrics response data — including embedded metadata and AI-derived sentiment — and correlate it with operational data from other integrated tools, giving their users a unified view of customer or employee health.
What You Can Build
Ship these features with Truto + Qualtrics CoreXM
Concrete product features your team can ship faster by leveraging Truto’s Qualtrics CoreXM integration instead of building from scratch.
Detractor-to-ticket escalation pipeline
Automatically create and prioritize tickets in your users' connected ticketing systems when a Qualtrics survey respondent submits a score below a configurable threshold, using Truto's Unified Ticketing API for ticket creation and assignment.
Survey-triggered user profile enrichment
Pull Qualtrics response data — scores, verbatim comments, and embedded metadata — and write it back to user records via Truto's Unified User Directory API so your customers always have sentiment context on their contacts.
Closed-loop CSAT on ticket resolution
Monitor ticket status changes through Truto's Unified Ticketing API and programmatically trigger a Qualtrics survey distribution to the ticket requester when a case is resolved.
Milestone-based survey distribution engine
Let your users define lifecycle triggers — onboarding complete, renewal approaching, deal closed — that automatically sync contacts into Qualtrics mailing lists and kick off targeted survey distributions.
Real-time response webhook listener
Subscribe to Qualtrics survey completion events so your platform can process feedback the moment it arrives, enabling instant alerting, routing, and downstream automation without polling.
Survey picker and mapping UI
Fetch your users' active Qualtrics surveys and let them map specific surveys to specific triggers or workflows inside your product, creating a self-serve configuration experience.
Unified APIs
Unified APIs for Qualtrics CoreXM
Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.
Unified Ticketing API
Teams
Teams represent the grouping system used for Users. These are usually called groups, teams, agent groups, etc. in the underlying products. A User can belong to one or more Teams.
Ticket Priorities
Ticket Priorities represent the intended order in which the Tickets should be worked on. Some products provide customizing the Ticket Priorities.
Ticket Status
Ticket Status represents the completion level of the Ticket. Some products provide customizing the Ticket Status.
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
How It Works
From zero to integrated
Go live with Qualtrics CoreXM in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Qualtrics CoreXM account
Use Truto’s frontend SDK to connect your customer’s Qualtrics CoreXM account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Qualtrics CoreXM
Truto’s Proxy API is a 1-to-1 mapping of the Qualtrics CoreXM API. You call us, we call Qualtrics CoreXM, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Qualtrics CoreXM’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Qualtrics CoreXM on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
What authentication methods does Qualtrics CoreXM support?
Qualtrics supports both OAuth 2.0 and API token authentication. Truto handles the auth flow for your end users, so you don't need to manage token refresh, credential storage, or per-datacenter base URL routing yourself.
Are there specific Truto tools available for Qualtrics CoreXM today?
Qualtrics CoreXM tools are built on request. Truto's team works with you to scope and deliver the exact API coverage you need — whether that's survey responses, contact management, distributions, or webhooks — tailored to your use case.
Which Truto Unified APIs can I use with Qualtrics CoreXM?
Qualtrics CoreXM is mapped to Truto's Unified User Directory API (Me, Users) and Unified Ticketing API (Teams, Ticket Priorities, Ticket Status, Tickets, Users). These let you read user data and orchestrate ticket-based workflows alongside Qualtrics survey data.
Can I receive real-time survey responses instead of polling?
Yes. The Qualtrics API supports event subscriptions (webhooks), including the survey response completed event. This enables real-time processing of feedback without repeated polling, which is critical for time-sensitive workflows like detractor alerts.
Does the Qualtrics API have rate limits I should be aware of?
Yes. Qualtrics enforces rate limits that vary by endpoint and license tier. Truto manages retry logic and pagination for you, so your integration handles throttling gracefully without custom backoff code on your side.
Can I sync contact and mailing list data into Qualtrics programmatically?
The Qualtrics REST v3 API provides full CRUD access to directories and contacts, including mailing list management. This allows you to push user data from your platform into Qualtrics so surveys arrive pre-populated with embedded operational data like account tier or user role.
Qualtrics CoreXM
Get Qualtrics CoreXM integrated into your app
Our team understands what it takes to make a Qualtrics CoreXM integration successful. A short, crisp 30 minute call with folks who understand the problem.
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