Ticketing
Helpshift
API integration
Ship Ticketing features without building the integration. Full Helpshift API access via Proxy, normalized data through Unified APIs — extend models and mappings to fit your product.
Talk to usUse Cases
Why integrate with Helpshift
Common scenarios for SaaS companies building Helpshift integrations for their customers.
Power AI-driven ticket auto-resolution for mobile-first support teams
AI copilot SaaS companies can fetch incoming Helpshift issues in real time, generate suggested replies or automated responses, and post them back to the ticket thread — reducing agent workload for high-volume mobile app and gaming support teams.
Sync bug reports and crash logs into engineering workflows
QA and developer tools can pull Helpshift tickets along with attached screenshots and crash logs, then create corresponding engineering issues. When the bug is resolved, the integration updates the Helpshift ticket so agents can close the loop with the user.
Enrich Helpshift user profiles with external product data
Product analytics and CRM platforms can push user context — such as lifetime value, churn risk scores, or recent crash events — into Helpshift user records, giving support agents the full picture before they even open a ticket.
Centralize multi-platform ticketing data for reporting and analytics
Workforce management and analytics SaaS companies can ingest Helpshift ticket and user data alongside other ticketing platforms through a single unified schema, enabling cross-platform reporting without building bespoke connectors for each tool.
Enable proactive support by creating tickets from external signals
Monitoring or marketing platforms can detect issues — app crashes, churn signals, failed transactions — and automatically open Helpshift tickets with full diagnostic context attached, so agents can reach out before users even complain.
What You Can Build
Ship these features with Truto + Helpshift
Concrete product features your team can ship faster by leveraging Truto’s Helpshift integration instead of building from scratch.
Real-time ticket ingestion pipeline
Continuously fetch new and updated Helpshift issues into your platform to power AI triage, analytics dashboards, or agent assist workflows.
Automated reply and internal note posting
Post AI-generated draft responses or internal notes directly onto Helpshift ticket threads so agents can review and send with one click.
Crash log and screenshot extraction for QA
Pull attachments from Helpshift issues — typically device screenshots and diagnostic logs — and route them into your bug tracking or crash monitoring system.
Customer 360 user data sync
Write external user attributes like VIP status, churn risk, or app telemetry into Helpshift user profiles to enable smarter ticket routing and agent context.
Two-way ticket status sync with developer tools
Keep Helpshift issue statuses in sync with external bug trackers so agents automatically know when an escalated engineering issue has been resolved.
Unified cross-platform ticket dashboard
Normalize Helpshift issues alongside tickets from other platforms using Truto's Unified Ticketing API schema, giving your users a single view across all their support tools.
Unified APIs
Unified APIs for Helpshift
Skip writing code for every integration. Use Truto’s category-specific Unified APIs out of the box or customize the mappings with AI.
Unified Ticketing API
Attachments
Attachments are the files associated with a ticket or a comment.
Tickets
Core resource which represents some work that needs to be carried out. Tickets are usually mapped to issues, tasks, work items, etc. depending on the underlying product.
Users
Users represent the people using the underlying ticketing system. They are usually called agents, team members, admins, etc.
How It Works
From zero to integrated
Go live with Helpshift in under an hour. No boilerplate, no maintenance burden.
Link your customer’s Helpshift account
Use Truto’s frontend SDK to connect your customer’s Helpshift account. We handle all OAuth and API key flows — you don’t need to create the OAuth app.
We handle authentication
Don’t spend time refreshing access tokens or figuring out secure storage. We handle it and inject credentials into every API request.
Call our API, we call Helpshift
Truto’s Proxy API is a 1-to-1 mapping of the Helpshift API. You call us, we call Helpshift, and pass the response back in the same cycle.
Unified response format
Every response follows a single format across all integrations. We translate Helpshift’s pagination into unified cursor-based pagination. Data is always in the result attribute.
FAQs
Common questions about Helpshift on Truto
Authentication, rate limits, data freshness, and everything else you need to know before you integrate.
What Helpshift objects does Truto's Unified Ticketing API cover?
Truto's Unified Ticketing API maps to Helpshift's Issues (as Tickets), Users, and Attachments. Helpshift-specific tools beyond these unified resources are built on request.
How does authentication work for Helpshift integrations through Truto?
Helpshift's API uses API key-based authentication. Truto handles credential storage, token management, and auth configuration so your end users can connect their Helpshift accounts without you building custom auth flows.
Does Helpshift call tickets something different in their API?
Yes. Helpshift natively refers to tickets as 'Issues.' Truto normalizes these into the unified Tickets schema so you don't need to handle naming differences across platforms.
Can I access Helpshift custom fields like device OS, app version, or VIP status through Truto?
Helpshift heavily uses custom metadata on both Issues and Users. Truto's unified schema supports custom fields, and any Helpshift-specific fields not covered by the standard model can be accessed through additional tooling built on request.
What if I need Helpshift API capabilities beyond Tickets, Users, and Attachments?
Truto builds integration tools on request. If you need access to Helpshift-specific resources like FAQs, automation rules, or analytics endpoints, the Truto team can add support for those based on your use case.
How does Truto handle Helpshift's API rate limits and pagination?
Truto manages rate limiting and pagination automatically under the hood. You interact with a consistent unified API without worrying about Helpshift-specific throttling behavior or cursor-based pagination logic.
Helpshift
Get Helpshift integrated into your app
Our team understands what it takes to make a Helpshift integration successful. A short, crisp 30 minute call with folks who understand the problem.
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